Computer Technician Tech Support

KEITH ELLIOTT

**** ***** **., ******, *******, 32571, US + 850-***-**** + ***************@*****.***

Professional Summary

Developer with extensive experience in the design, development, and implementation of interactive websites.

Positive

Mature

Accomplished

Looking for a job in the IT industry where I can execute test cases and drive defect resolution.

Well-qualified

Intelligent IT training professional capable of meeting even the tightest deadlines.

Multi-task-oriented

High-level team leader with experience leading high-level teams through projects with tight deadlines.

Looking for a job where I can combine my exceptional hardware design skills with an aerospace/defense organization.

Disciplined

Data analysis is something I'm passionate about and have a lot of experience with.

Experience

Excellent communication, planning, and project management skills.

IT expert with experience in software administration and data transmission.

Hardworking

Motivated

Excellent analytical and programming skills, as well as a keen eye for detail.

Skills

MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access) Google System administration, network configuration, software installation,

Drive (Docs, Sheets, Slides, Forms) Spreadsheets (Excel, Google Sheets, _ security, Cisco, tech support, updates, project management, research,

OpenOffice Calc) Email (mail merge, filters, folders, rules) vendor management, TCI/IP, DNS, DHCP, WAN/LAN, Windows,

Presentations/Slideshows (Powerpoint, Google Slides, OpenOffice Linux/Unix, Ubuntu, virtualized networks, network automation, cloud

Impress, Tableu) Software Skills. Java, PHP, MySQL, SQL, C#, management, Al/machine learning

JavaScript, C++, Python, iOS/Swift, Ruby on Rails Hardware Skills.

Education

High School - 2000

Pace High School - Pace, FL

Some college (No degree)

Pensacola State College - Pensacola, FL

Work History

Specialist - September, 2008 to July, 2022

ATT - CANTONMENT, FL

¢ Communicated with management to request maintenance assistance and double-check that all equipment was in working order.

© Was in charge of the startup, operations, and shutdown procedures.

© Participated in training programs to broaden my professional knowledge and assisted in the training of fellow store associates on both existing and

new training programs.

© Listened to customer requests and responded appropriately, as well as forwarded necessary information to management to ensure proper problem-

solving,

© Followed all company policies and procedures to deliver quality work.

Computer Technician - September, 2008 to July, 2022

ATT - MILTON, FL

¢ Used diagnostic tools to identify hardware failures and replace non-functional components.

© Regularly backed up company data, which proved useful in successfully recovering critical information following a malware attack.

© Set up new work stations for employees by configuring hardware, devices, and software.

© Evaluated the system's hardware and software and recommended changes to reduce lag time and increase overall speed.

Connected computers to a network and peripherals such as printers and scanners.

© Connected computers to the network as well as peripheral devices such as printers and scanners.

© Resolved computer and language lab hardware and software issues, resulting in improved relationships with training departments and schools.

Technician - September, 2008 to July, 2022

DIRECTV - Cantonment, FL

© Managed team performance by training, mentoring, disciplining, and motivating employees.

© Installed new components when faulty equipment was discovered.

Provided support over the phone, in person, in the office, via email, and via remote desktop.

e Resolved printer, scanner, and multifunction device issues in real time for network and local printers, scanners, and multifunction devices.

¢ Assisted with the setup and configuration of new networks and end-user devices.

© Informed customers of their options when a system was deemed ineffective to repair due to the age of the device, the source of the problem, a

manufacturer fault, and the estimated resolution time.

© Troubleshoot and repair/replace desktop and laptop computer hardware, as well as networking equipment.

Contact this candidate