Customer Service
Resume:
AB
ANA BERMUDEZ
************@*****.*** 707-***-**** Winters, CA 95694
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking an opportunities to expand skills while facilitating company growth. Production Target Management
Inventory Assessment
Continuous Improvement
Verbal and Written Communication
Coordinating Daily Operations
Team Collaboration and Leadership
Safety Procedures
Quality Assurance Expertise
Records Administration
Decision Making
Coaching and Mentoring
Customer Service
Account Reconciliation
HIPAA Compliance Certification
Billing Data Verification
Account Posting
Billing and Collection Procedures
Claims Processing
Commercial and Private Insurance
Government Forms
Cornerstone Building Brands West
Sacramento, CA
Manufacturing Production Supervisor
02/2019 - Current
Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Established and updated production schedules to meet changing demands. Reviewed individual employee performance to correct issues and enhance productivity.
Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Recommended and implemented measures to improve production methods and quality of products.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices. Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
Walgreens Distribution Center
Woodland, CA
Production Supervisor
11/2017 - 01/2019
Monitored staff training and output to meet compliance, productivity and revenue goals.
Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
Developed and implemented significant process improvements to enhance department quality and throughput.
Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
Planned production operations while establishing priorities and sequences Summary
Skills
Experience
for manufacturing processes.
Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Revamped positions and workflow based on individual abilities and production targets.
Pediatric Cardiology Associates
Sacramento, CA
Insurance Verification Specialist
02/2007 - 10/2017
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Updated patient and insurance data and input changes into company computer system.
Checked documentation for appropriate coding, catching errors and making revisions.
Handled billing related activities focused on medical specialties. Retained strong medical terminology understanding in effort to better comprehend procedures.
Identified important patient and demographic information. Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Adhered to HIPAA requirements to safeguard patient confidentiality. National Career Education Rancho Cordova, CA
Associate of Applied Science in Diagnostic Medical Sonography 12/2017
Wester Career College Sacramento, CA
Medical Assistant
02/2003
Woodland Community College Woodland, CA
Some College (No Degree)
Spanish:
Native/ Bilingual
Education and Training
Languages
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