Computer Technician Desktop Support

Ronny Sazo

617-***-**** • *********@*****.***

Skills & Abilities

Software:

Microsoft Office 365 Admin

Microsoft Intune

Happy Fox Service desk

Kaseya Remoting software

Process Street

Windows Active Directory

Azure Cloud services

Technical Support/Customer Service Abilities:

Troubleshoot hardware/software

Troubleshoot network

connectivity

Software/hardware installation

support

Remote Access

Phone and e-mail support

Operating Systems:

Windows 7/8.1/10

Mac OS

Ubuntu

Communication:

Strong written and oral

communication skills in

English and Spanish

Team player

Additional Skills:

Windows Powershell

Windows OS migrations

Printer support

Desktop/laptop imaging

Hardware repair

Experience

Eliassen Group

Helpdesk Analyst

October 2015 – May 2022

Reading, Massachusetts

Role: Provide Level 2+ support to internal employees and remote consultants for important clients.

Network/printer support. Software and hardware deployment for new hires and break fixes. Work with Office 365 and Azure services to best keep track of all employees, equipment, and security.

Longwood Security Services, Inc.

Security Officer

October 2013 - September 2019 (6 years)

Greater Boston Area

Role: Provide Security/public safety for multiple college campuses in the Boston area

Bentley University

Computer Technician

August 2015 - September 2015 (2 months)

Waltham, Massachusetts

Role: Helped with a 3-week contract to image and deploy Windows and Mac machines to new students at start of the semester.

Fidelity Investments

Desktop Support Intern

January 2015 - July 2015 (7 months)

Greater Boston Area

Role: Provided desktop support to 3 sections of building including Fidelity Capital Market trading floor.

Army National Guard

88M - Motor Transport Operator

April 2011 - May 2014 (3 years 2 months)

Greater Boston Area

Role: Truck Driver

Gate Safe

Security Coordinator

October 2012 - May 2013 (8 months)

Greater Boston Area

Role: Inspected catered food and materials going into Logan International Airport. Monitored catering and transportation process. Boarded planes to re-inspect cargo

Education

Cambridge College / Year Up Boston, MA

Information Technology Training September 2014 - July 2015

Lincoln Technical Institute Somerville, MA

Criminal Justice Certificate October 2009 - May 2010

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