Shaheen Hossain

Contact: adstqd@r.postjobfree.com

Cell phone : 347-***-****

Address: ***-** ******* ***** ****, queens village, NY 11429

CAREER OBJECTIVE

As an Criminal Justice Bachelor of Science Major it’s help me examining, analyzing and critical thinking, Preparing to come up with the ideas that regulate and encourage to implement basic strategy and mechanism in order to protect the vulnerabilities and confidentiality of the business. Seeking of such a level of position where actually excellent analytical and technical skills can be utilized to improve the company’s profitability. As a job seeker I am devoted contemporary learner who actually pro-active and quick to learn in any innovative technologies. Particularly when you come to the issues of the cyber security, cyberspace, data protection, the cyber threats and crime prevention methodology. Looking for the position of business analyst and the cyber security expert where the responsibility is to make sure that the proper regulation takes place in order to identify and encounter the vulnerabilities and threats. Seeking for the job position where actually I have to take and face the challenges in order to protect the system as a whole and protect it from malware, spyware, phishing right by the mechanism of encryption, coding, setting up complex’s user name and password and disputed the unauthorized or stranger to the hardware. More importantly due to the fact that the intruder and the cybercriminal can be alone or in a group but they doesn’t have to be in particular place and in time, the attackers can be anywhere across the globe. So obviously, it is important that regulations policy involved the government within the country and outside the country and perhaps involve other countries with jurisdiction and by the international law and regulations with consent by the both countries.

TECHNICAL SKILLS

Software: MS Word, Excel, and PowerPoint.

Other SKILLS: selenium, SQL, Jira, Junit. Python, Spark, pySpark, Hive, Hbase, Hadoop .S3, Amazon redshift.

Languages: Bengali, Hindi, Urdu.

Personal Interest: Reading novels, Arts crafts, cooking.

PROFESSIONALS EXPERIENCE

IRS CERTIFIED TAX PREPARE

Volunteer Income Tax Assistant (VITA)

YORK COLLEGE [New York]

• Actively participating in Volunteer Income Tax Assistant (VITA) program.

• Provide free Tax Return for eligible taxpayer.

• Interview Clients and verifies their filing status and inquires them.

• Resolve customer issues to maintain a friendly atmosphere.

• Consistently executing standards of the company, in terms of policies and accounts.

• Possess good communication skills, pro-active, and quick learner in any cutting edge technologies

• Analyzed business requirements to determine necessary testing scenarios for sales analytical tools.

• Analyzed the information to provide a complete picture of the business workflow.

• Analyzed business requirements to determine necessary steps for the project.

• Analyzed the information to provide a complete picture of the transaction lifecycle.

• Used MS Excel for spreadsheet analysis.

• Coordinated and attended meetings with the project lead and Developer to discussion and resolution of defects found within the business.

Dunkin Donuts [Elmhurst, NY]

Cashier [07-20-2003 to 09-10-2006]

• Presented and explained menu items to customers.

• Answered queries about menu and introduced daily specials to customers.

• Collected payments.

• Processed phone orders.

Duane Reade [Elmhurst, NY 11373]

Cashier [01-05-2008 to 06-15-2009

NEW YORK ATHETIC CLUB [NYC]

Food server [in 2005]

INTERNAL REVENUE SERVICE [KANSAS CITY MO]

Tax Examiner & Contact specialist [02/20/2020 to 12/09/2020]

Roles & Responsibilities:

• Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and face-to-face contact.

• Address wide range of issues/problems that require unique solutions.

• Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.

• Secure, analyze and protect sensitive personal and financial information.

• Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And

• Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

USAA [Kansas City Mo]

Insurance professional in customer service [01/01/2021 to current ]

Roles & Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Facilitates the Property & Casualty (P&C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members.

• Applies proficient knowledge of personal lines insurance to assist members with moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states and/or international requirements and offerings.

• Utilizes the tools and resources available to support members with minimal assistance.

• Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides thorough issue diagnosis while minimizing transfers, escalations and call backs.

• Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

EDUCATION

JOHN JAY COLLEGE OF CRIMINAL JUSTICE (CUNY)

B S in Criminal justice [Aug 20, 2019]

Contact this candidate