LADELL GOWENS

***** ********* **

MACOMB MI *****

adstpj@r.postjobfree.com

734-***-****

CIE USA Shelby Twp, MI 7/22-Current

INJECTION MOLDING/MANUFACTURING

• Operate injection molding machine

• Inspects parts per quality instructions

• Pack, assemble, sort parts n materials

• Complete n document production paperwork

• Hi-Lo driver load/unload trucks n put parts in areas

• Ship n mail customer parts

• Manage count of parts n handle customer service

MPM Manufacturing Macomb, MI /2/22-7/22

MACHINE OPERATOR/ Sorter/CSR Shipping & Receiving

• Take care of all machine-specific functions of the equipment

• Address, assist customers with orders n complaints

• Loading and optimizing the machines

• Organizing, categorizing and separating products n materials

• Sorting and packaging on the conveyor belts

• Calculating n documentation of materials

• Loading n unloading boxes off truck on Hi-Lo

• Shipping n receiving

360 Care (Troy, MI) 6/18-05/22

MEDICAL RECORDS

• Process State Medicaid forms and other info transactions

• Posts and reconciles all payments and ensures balancing posting back to accounting

• Enter write-offs or adjustments as appropriate

• Ensure compliance with standards, HIPAA Privacy, Federal and State regulations

• Worked with insurance verification to resolve authorization issues

• EMR, NextGen, NaviNet, OneSource, Citizens, Envolve, and Freds Reports system experience

• Handle inquiries from patients, staff and nursing home providers regarding billing issue problems

• Follow up and analyzes outstanding patient accounts and take necessary action to clear the acct

• Customer service, multi-task skills interacting with patients regarding medical claims and payments

Home Care State of MI (Macomb County) 05/06-01/22

CERTIFIED NURSE ASST/MED COORD

• Feed, bathe, dress the clients, prepare and administer medications

• Participate in follow-up activities and tracking clients, schedule appointments and performs other related tasks

• Take vitals, venipunctures, prepare and serve meals, make beds and keep rooms clean

• Set up medical equipment and assist with medical procedures

· Collect specimens for labs

• Perform direct nursing tasks including taking vital signs, assisting with activities of daily living and hygiene needs and obtaining certain lab specimens

• Escorts patients to and from various destinations

McLaren Family Medicine/Snelling Personnel (Macomb, MI) 10/17-12/19

MEDICAL ASST/MEDICAL RECORDS

• Identifying patients via ID, medical record or other means

• Drawing blood using needles and other equipment

• Labeling samples correctly and send them for testing

• Answered multi-line telephones, scanned and indexed reports/documents using Allscripts PM

· Collect and enter claim information

• Post insurance, patients and manage accounts

• Submit claims and follow up appointments with insurance carriers on unpaid or rejected claims

• Processed payment transactions cash, debit/credit and checks

• Provided excellent customer service to patients on the phone and in the office

• Prepared and sent out medical records to patients and other facilities

• Photocopying, faxing, mailing, sorting/distributing documents and scheduling appointments

• Processed and submitted CMS -1500 forms to clearing

Premier Surgical Center/Snelling Personnel (Macomb, MI) 12/16-09/17

FRONT OFFICE ASSISTANT

• Checked patients in, verified insurances and collected co-payments

• Provided excellent interpersonal/problem solving skills/multi task

• Answer patient inquires on account status and charges

• Scheduled appointments and maintained office medical records and accounts

• Answered multi-line telephones, copied and scanned documents, processed and posted cash, checks, and debit/credit payments on Excel spreadsheets

• Maintained and assisted clinical supervisor with scheduling meetings

• Managed high volume workloads and met deadlines

• Prepared benefits, pension packages for up to 150 newly retired employees per month

• Developed all procedures for billing, audits and other procedures

H&R Block (Detroit, MI) 01/17-06/17

CUSTOMER SERVICE REP

• Matched clients to with the best suited tax professional for their needs

• Schedule tax appointments, data entry, receive and distribute mail and faxes

• Greet customer and handle all disputes, typing, scanning, filing, and multitask multiple phone lines

• Maintain the front desk area and keep it organized

• Process cash, checks, and credit/debit payments

EXTERNSHIP

Health One Medical Center (Eastpointe MI) 11/12-12/12

MEDICAL BILLER

• Ensured claims and verified insurances

• Processed and posted claims and payments electronically

• Verified correct ICD-9 CPT codes in the office and for other clinics

• Sent EOB to primary insurances and patients

EDUCATION

Dorsey Career School (ACICS Accredited) (Roseville MI) 01/11-12/12

Medical Billing Administration & Billing Department

Silver Certificate 350

Medical Terminology

Insurance Claims submission and management

HIPPAA Compliance and Insurance fraud

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