Administrative Assistant, Assistant Manager,General office skills

Gabrielle Tessa McHenry

*** ** ******* ** *** A * Oak Grove, MO 64075* 816-***-*****

***************@*****.****

Objective Offering over 11 proven years of extraordinary Customer service and attention to detailed follow through. Eager to learn a new trade and looking forward to expanding my education to better my contribution to society.

Skills Summary *Management Skills * General Office Skills *Microsoft Office

* Computer Savvy * Scheduling

Employment History

Commercial Bank of Oak Grove- Oak Grove MO 816-***-****

September 2021- September 2022

Loan Administator

Provide customer service to loan customers when they come into the branch. Put together, scan and recorded documents for all loan files. Pull and put together past due loan payments for the loan officers. Create and mail letters to customers who have documents that need to be updated or are missing. Scan in and send loan files to FDIC for audit. Act as a bank teller when needed. Create new checking, savings, and CD's when a customer comes in requesting to do so.

CommunityAmerica Credit Union- Grandview MO 816-***-****

September 2019- March 2021

Financial Relationship Specialist

Provides professional financial service to all members and potential members. Continually educate members on credit union products and services in relation to member’s needs. Highly focused on building and maintaining member relationships through financial counseling and follow-ups.

Sprint- Kansas City Mo 816-***-****

October 2018 –September 2019

Assistant Store Manager

Partner with Store Manager to lead our team and manage daily sales floor operations to deliver an outstanding store experience that improves customer loyalty and strengthens the Sprint brand. Motivate my sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits. Partners with customers and co-workers to resolve complex customer situations. Conducts Daily observations and provides effective feedforward to sales consultants to maximize performance. Assists the management team to achieve and exceed key performance objectives, sales and customer satisfaction goals. Assists in sales transactions as required by providing a total sales solution to our customers, for any of their wireless/mobility needs with minimal wait time.

Sprint- Kansas City MO 816-***-****

May 2017 – October 2018

Sales Supervisor

Manages daily sales floor operations to deliver an outstanding store experience that improves customer loyalty and strengthens the Sprint brand. Partners with customers and co-workers to resolve complex customer situations. Conducts Daily observations and provides effective feedforward to sales consultants to maximize performance. Assists the management team to achieve and exceed key performance objectives, sales and customer satisfaction goals. Assists in sales transactions as required by providing a total sales solution to our customers, for any of their wireless/mobility needs with minimal wait time.

Microsoft – Overland Park KS 913-***-****

July 2016 – May 2017

Product Advisor

Help customers discover, enable, and implement high-value technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations. Consistently delivering great customer service. Present total solutions based upon each customer’s unique needs. Host community events that are designed to empower and educate our customers.

Sprint - Independence MO 816-***-****

July 2014 – July 2016

Retail Sales Consultant

Welcome customers and building lasting relationships with those customers. Set up accounts, offering the complete solution to customers. Solving customer billing issues and explain the bill.

Education

Blue Springs South High School 816-***-**** 4 year Academic Study

Rockhurst University 816-***-**** Nursing Major - 1 year

Longview College 816-***-**** 1 year

References

Jonathan Ofnac – 504-***-**** – Microsoft Manager- Years known: 4

Ryan Payne - 816-***-**** - Sprint Manager- Years known: 5

Devin Pino – 913-***-**** – Operations Manager- Years known: 5

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