Customer Service Representative
Resume:
PAMELA K. FISHER
**********@*****.***
SUMMARY OF QUALIFICATIONS
Background includes appropriate training and practical experience that has provided detailed working knowledge of the following areas:
Customer Service and Satisfaction…Management and Leadership…Sabre/Quick Proficiency… Project Management…Crisis Management…Public Relations… Contract Documentation…Inventory Control…Account/Funds Management… Report Generation…Currency Transfer…Property Management PROFESSIONAL EXPERIENCE
IHG Hotels and Resorts, Wilmington, NC 5/22-present Represent the hotel throughout all stages of the guest’s stay by working with all personnel to ensure superior customer care. Responsibilities include welcoming and registering guests, assigning rooms and accommodating special requests.
United Way, Topsail Senior Center, Hampstead, NC 9/18-5/22 Part-time office assistant. Duties included managing the telephone, answering incoming questions and assisting the Center's coordinator with various activities for the clients. Property Management, Wilmington, NC 1/11-10/21
Part-time Property Manager for private consortium of vacation rental homes on Topsail Island and Wilmington. Duties include reservation and calendar management; funds transfer; contract management; and problem/facilities management.
U.S. Airways, Wilmington, NC/Pittsburgh PA 1/02-9/10 (Retired from Airline) Customer Service Agent/Reservations Agent
Major responsibilities include performing customer service and reservations assistance in airport and corporate call center; application of current U.S. Airways travel policies in order to provide suggestions and alternative for customers; documentation and investigation of lost baggage; and promotion of utmost customer satisfaction to foster continued relationships with the Airline.
Lenders Mortgage Inc., Pittsburgh, PA (Fidelity, Inc.) 10/01-1/02 Customer Mortgage Representative
Worked closely with appraisers for Wells Fargo Bank customers by setting up appointments for appraisals; management of appraisal reports, due dates, and proof reading for final submission. U.S. Airways, Pittsburgh, PA 12/00-10/01
Club Representative
Duties included ensuring maximum customer satisfaction by managing traveler’s requests (rerouting, upgrading, check-in); positively promoting U.S. Airways using corporate marketing techniques; and maintaining on-going business relationships with Dividend Preferred frequent travelers. U.S. Airways Express/PSA Airlines, Inc., Pittsburgh, PA 4/00-12/00 Customer Service Supervisor
Supervised, directed and monitored 20 personnel to ensure compliance with established rules and regulations; coordinating/planning operations and communicating with station personnel and vendors; and maintaining required daily records and reports. Responsible for meeting with disgruntled passengers to solve concerns while ensuring airline flight integrity.
U.S. Airways Express/PSA Airlines, Inc., Pittsburgh, PA 9/96-4/00 Customer Service/Special Service Agent
Responsibilities included receiving and boarding passengers; ticketing; assigning airline seats; rebooking and reaccomodating misconnected passengers; and servicing special/urgent requests. Internally trained and mentored newly hired employees.
National City Bank/Integra Bank/Union National Bank, Washington, PA 1/75-9/96 Supervisor/Senior Customer Service Representative/Senior Teller Specific functions included servicing customer requests and resolving problems; furnishing account inquiries and various reports to customers and management; selling new bank-specific financial services to customers; supervising teller line and delegating responsibilities; ordering and shipping currency and coin to Federal Reserve, maintaining monthly reports on welfare checks, food stamps and currency transactions, controlling inventory on traveler’s checks and official documents; opening personal and business accounts such as checking, savings, IRA’s and CD’s; and accepting and processing loan applications and wire transfers. SPECIAL INTERESTS
Volunteer Activities: Topsail Senior Center, Hampstead, NC; Shelter Dog Rescue, Sneads Ferry, NC; Sea Turtle Nesting Program, Topsail Island, NC
EDUCATIONAL BACKGROUND
eSpecialized Training Agent Recruitment Program (STAR) American Institute of Banking
Collateral Courses include: Customer Service; Accounting; Law and Banking Applications; Inside Commercial Banks; and Principles of Banking.
Westmoreland Community College, New Stanton, PA 1975-1979 Major: Business/Accounting
*Personal and Business References Available Upon Request*
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