Customer Service Rep
Resume:
VR
VICTORIA ROBINSON
**************@*****.*** 254-***-**** Villa Park, CA 92861
I am dedicated to evoking specific emotional responses in audience, by bringing subjects to life in my copywriting works with style and skill. I am inventive, hardworking and gifted in both oral and written communication. I am an efficient, organized and motivated employee/freelancer eager to apply my time management and organizational skills in various environments. Seeking entry-level opportunities to expand my skills while also facilitating company growth. I am trained in creating almost every type of advertisement - banner ads, pop ups, newspaper, print, product descriptions, email funnels, and more.
Client Relations and Retention
Handling Escalations
Work Prioritization
Talent Development
Issue Resolution
Continuous Improvement
Problem-Solving
Team Building and Leadership
Time Management
Policy Enforcement
Positive and Constructive Feedback
Decision Making
Verbal and Written Communication
Workflow Management
Conflict Resolution Techniques
Documentation and Reporting
Goal Setting
Squared Real Estate Media Orange
County, CA
Marketing/Customer Service Manager
12/2021 - 06/2022
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained knowledge of company services to promptly resolve complaints and concerns.
Daily social media posts.
Artistic Coverings Cerritos, CA
Sales
08/2020 - 11/2021
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Engaged with customers upon entering to satisfy quick questions and locate products.
Explained to customers benefits of certain types of equipment and discussed product features.
Established long-term customer relationships by assisting customers with friendly and helpful demeanor.
Placed bids.
Cold calls.
Toothfairy Children's Dental Riverside,
CA
Dental Assistant
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Summary
Skills
Experience
01/2020 - 07/2020 Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated. Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Laid out dental instruments and equipment before procedures. Educated patients on treatment procedures and post-procedure home care. Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Documented patient records with procedures performed and added notes taken to charts.
Assisted dentist during examinations by retracting patient's cheeks and tongue.
Prepared patients by explaining scheduled treatments and potential side effects.
Utilized automated washers to sterilize instruments and prevent cross- infection between patients.
Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Checked with participants throughout procedures to help alleviate anxiety. Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Riverside Career of Education Riverside
RDA in Dental Assisting
06/2019
Western Christian Upland, CA
High School Diploma
06/2016
Comprehensive Copywriting Academy
Copywriting
www.toricopy.com
Education and Training
Websites, Portfolios, Profiles
Contact this candidate