Data Entry Office Assistant

GLORIA WOOTEN

KANSAS CITY, MO *****

Phone: 816-***-****

Email: **************@*****.***

Objective

Seeking employment as a Knowledgeable and confident Caregiver, CPR-certified, fifteen years’ experience, a proven reputation for caring for the elderly, demonstrating empathy, compassion, patience and flexibility while providing quality care and services, improving the overall health and well-being of the Client. Comfortable working in private homes, as well as community-based health care facilities.

Employment History

07/2022 - Current

Caregiver

ALL SERVICES HOME HEALTH CARE, Kansas City, MO

Administer quality home health care services for seniors and young adults, providing amazing personal in home health care services (assisting Client with personal care including organize and administer medications, bathing, dressing, grooming, meal preparation, perform exceptional domestic & household tasks (cleaning, changing linens, laundry, etc.), monitoring client's condition, observe client's physical and mental condition, monitor client's vital signs, maintain & document client's care records, create & maintain a safe and secure environment, provide companionship support (keeping the client engaged mentally through conversation, entertainment, etc) .

04/2020 - 07/2020

Mail Clerk

INTERNAL REVENUE SERVICE, Kansas City, MO

Perform various clerical duties such as maintaining records, extracting, sorting, numbering, batching, filing tax returns and related correspondence; receive, open, sort and distribute both incoming and outgoing mail; and screen documents, forms, and letters addressed or routed to various offices.

08/2016 - 06/2019

Caregiver

AGAPE MANAGED CARE SERVICES, Lees Summit, MO

Execute professional home health care services, including Meal preparation, transportation to and from appointments, running errands, laundry and light housekeeping. providing personal services, such as, bathing, dressing, grooming, administering medications, light housekeeping, etc.

04/2018 - 01/2019

Caregiver

INTERIM HEALTHCARE OF OVERLAND PARK KS, Leawood, KS

Administer quality home health care services for seniors, providing amazing personal in home health care services (assisting Client with personal care including bathing, dressing, grooming and eating), perform exceptional domestic & household tasks (cleaning, changing linens, laundry, etc.), monitoring Client's condition, observe Client's physical and mental condition, monitor Client's vital signs, maintain & document Client's Care Records, create & maintain a safe and secure environment, provide companionship support (keeping the Client engaged mentally through conversation, entertainment, etc).

10/2016 - 11/2017

Office Assistant

DAVIS AUTO REPAIRS & TOW, Kansas City, MO

Perform clerical duties, typing, data entry, filing, taking inventory, organizing files, answer telephone, scheduling customers' appointments, entering and updating data into multiple computer system applications, greeting guests.

07/2012 - 08/2016

Technical Services Specialist

H&R BLOCK, Kansas City, MO

Troubleshooting Technical Software Product and Computer Application issues. Utilize a variety of system tools, and unique problem solving skills and techniques. Address customers' needs and issues via telephone, inbound and out-bound calls, and e-mail communications. Resolve and Create Digital and Retail Escalated Cases. Demonstrated ability providing excellent customer service, responding effectively and professionally to aggressive H&R Block Clients. Strive for "first call resolution". Enjoy problem-solving and are dedicated to delivering excellent customer satisfaction results the first time around.

10/2011 - 07/2012

Technical Support Technician

ADVANTAGE TECHNICAL RESOURCES/H&R BLOCK, Kansas City, MO

Troubleshooting Technical Software Product and Computer Application issues. Create and Resolve Digital and Retail Escalated Cases.

12/1997 - 03/2009

Buyer

SPRINT/NEXTEL, Overland Park, KS

Procurement Operations/Supply Chain Management - Sprint/Cisco Buyer/Negotiator. Configure and submit Purchase Orders. Created and maintained the Cisco Buyers Job Methods and Procedures. Maintained Item Master Database, reviewing and updating all Cisco Equipment Commodities.

Communicated with customer on a regular basis via conference calls and attending monthly scheduled meetings. Match Exception Support: Proactively support team members, group managers and the Accounts Payable Department with purchasing expertise to resolve Cisco Invoice/Voucher match exception issues.

Education History

General

High School Equivalency Diploma

State of Missouri, Kansas City, MO

Secretarial Skills and Procedures

1 Year at College or a Technical or Vocational School

Catherine's Business College, Chicago, IL

General

1 Year at College or a Technical or Vocational School

Malcolm X College, Chicago, IL

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