Data Entry Service Representative

Tilwonna Gollman-Stevenson

**** ***** ***** ***# *** Columbia, Maryland. 21045

Phone: 301-***-**** Email: *********@*****.*** HUMAN SERVICES

Entry-level Bachelor’s student in Human Services with a concentration in Child and Family Services. Seeking to leverage background with education into adolescent and adult case management with a progressive company. EDUCATION

Southern New Hampshire University MAJOR: Human Services w/ concentration in Child and Family Services

● Sociology of Social Problems ●

Introduction to Human Service ●

Com Skills for Human Services

● Human Relations in Admin

● Lifespan Development

EMPLOYMENT HISTORY

RideOn Montgomery County Transit (Rockville, MD) Bus Operator 08/2020- Present Transport passengers throughout Montgomery County along local routes, making scheduled stops and collecting fares as passengers board the bus. Assure passengers with wheelchair mobility boards and exit the bus safely. Communicate with passengers regarding delays or any issues along the route. Performs pre and post trip vehicle inspections, ensuring the bus is clean, well maintained and safe for passengers. Maintains order among passengers while resolving emergency and non-emergency situations that may occur. Follows safety traffic rules and regulations. Follows policies and training provided by Montgomery County Transit. Prince George's County Public School (Fairmont Heights, MD) School Bus Driver 06/ 2019 – 09/2020 Transport the students of Prince George's County to and from school and other designated locations. Performs pre and post trip vehicle inspections, ensuring the bus is clean and well maintained for students. Maintains order among students while resolving emergency and non-emergency situations that may occur. Follows all safety traffic rules and regulations. Follows policies and training provided by Prince George's County Public Schools

Goodwill of Greater Washington (Alexandria, VA) Assistant Retail Manager 06/2017 – 03/2019

Assists with maintaining proper staffing by conducting interviews and training. Develops efficient and effective methods and procedures for work simplification and material processing. Cash handling skills to include operating the cash register and bank deposits. Maintains familiarity with store security procedures and practices. Assists in performing daily administrative functions of store operations. Monitors sales transactions. Assists in settling customer complaints. Opens and closes the store. Motivates workers to develop their full working potential. Assists with monitoring the time and attendance system. Diamond Transportation (Springfield, VA) Customer Service Representative Tilwonna S. Gollman *********@*****.***

03/2015 – 04/2017

Determined complaint severity. Initiated investigative record-keeping process in accordance with Standard Operating Procedures. Provided Complaint Reports to include: Coaching & Counseling, Retraining, Progressive Discipline up to and including termination. Utilized various databases to compile and review fact-findings and assessments. Updated spreadsheets and submitted to the Manager for daily review. Entered data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information.

08/2011 – 03/2015 Reconciliation - Dispatch Reviewed discrepancies with time and location. Keep weekly records of fares. Answered multi line telephone. Entered monthly fuel receipts. Completed general office duties such as faxing, scanning and filing. Assisted the maintenance department with completing vehicle inspection reports. Assisted Dispatchers with tracking vehicle locations and client information utilizing Trapeze system. Assisted Payroll Department by inputting employee’s hours weekly. AWARDS & ACKNOWLEDGEMENTS

2014 Michael Wilson Award – Presented by Metro Accessibility Advisory Committee (AAC) PROFESSIONAL SKILLS

● CDL Operator

● Customer Service, Analyst

● Communication

● Team Building

● Cash Oriented

● Data Entry

● Organizational

● Microsoft Office Programs

● Trapeze Workstation 14 ●

SpiderInfo., Inc.

● Multitasking

Tilwonna S. Gollman *********@*****.*** 2

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