Eligibility Worker Data Entry

KEYANA MONKS

Los Angeles, Ca ***** Cell 310-***-****

OBJECTIVE- Seeking a position to serve in a leadership role that will allow me to utilize my experience to assist and serve the needs of the community.

KNOWLEDGE

-MS Office, PowerPoint, Excel

-Ability to perform various tasks.

-Knowledge of State/County Programs

-Knowledge of College Services

-Knowledge of Former/Foster youth programs

SKILLS

-Great communicator who bears information verbally and in writing effectively.

-Ability to solve problems

-Exceptional organizational skills. Ability to plan, organize and execute projects or tasks in a given timeframe.

-Excellent computer skills-applications associated with MS Office.

-Outstanding team player and leader.

EDUCATION

Argosy University-MS Human Services

March 2018

Cal Poly Pomona, BA Sociology-Social Work Option June 2013

PROFESSIONAL EXPERIENCE

Los Angeles County-Eligibility Worker II –CSC Intake Unit

February 2016- Present

Department of Public Social Services

Provides case work management to family and children in a social service agency. Conducting in person, over the phone interviews to determine eligibility for government assistance and programs. Knowledge of government assistance such as Calwork, Calfresh, Medical, homeless assistance, permanent housing assistance, rental assistance, job placement.. Does Administrative duties. Data entry and Data Collection to determine eligibility for all services Assisting management with caseloads and making recommendation for programs given to clients.

LOS ANGELES COUNTY-Intermediate Typist Clerk/Career Development Intern

May 2014- Feb 2016

Department Public Social Services

Appeals and State Hearings

Duties include, performs specialized clerical work as a clerk in a variety of settings. Work in an advisory capacity to line managers to provide program and administrative support. File, sort mail, Labeling and type arrange documents, correspondence or other materials; assist the public by providing directions, instructions and responses to routine inquiries in person or by telephone; assist in operating a telephone computerized system. Uphold confidentiality pertaining to participants. Prepares reports and projections of workload and staffing for the manager of the clerical unit. Analyzes and makes recommendations to the unit manager for the resolution of problems of work procedure; and may participate in the implementation of changes resulting from recommendations. Complete Appeals State Hearing Calendars, and also Appeals Case Listing Postponements. Distribute File Keepers Cases to Appeals Specialists. Pick up and distribute mail. Fill and distribute supply orders.

YOUTH DEVELOPMENT PROGRAM (YDP)

Feb 2014-May 2014

Los Angeles Unified School District

Supervise a group of youths in a school setting between daily program rotations including, homework, recreation, read-out-loud, snack, and academic enrichment.

RENAISSANCE SCHOLARS STUDENT INTERN

Polytechnic University, Pomona, CA Dec 2011-June 2012

Completed 120 hours of internship hours, maintained and kept a track record of student educational plans. Performed office clerical work. Developed and maintained detailed administrative programs for the students in the program. Facilitated workshops as well as assisted with important social events for the program. Collaborated on projects that made the program and the concept of "foster care" present throughout the campus community. Performed clerical and administrative work to assist and support administration by doing research and making recommendations to administration regarding the solution of problems within the organization, procedure, program, and budget.

STUDENT ASSISTANT

Los Angeles Southwest College, Los Angeles, CA

June 2011-Dec 2011

Duties included performing clerical work, building strategic relationships with students, assisted with recruiting students, assisting students with college preparations, such as financial aid, college applications, and researching prospective colleges. Conducted a variety of outreach activities to the local high school to recruit and retain student involvement in the college. Performed clerical and administration work to assist and support the students: conducting research and making recommendations regarding college readiness and budgeting with financial aid.

References-Available Upon Request

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