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CLAUDIO ELI BORZOS\GIRONET-EXPRESS

IT SUPPORT SPECIALIST

PERSONALIA

Title IT support Specialist

Gender male

Age 40

Email and

phone number

adst9b@r.postjobfree.com

+324********

LANGUAGES (INDICATE

WITH X)

Very Good Good Notions

Dutch X

English X

French X

German X

EDUCATION

2015 – 2016 IT Technicus Cisco/CCNA, CCNP

1998 — 2001 Energetical School/ Electricity certified 2020 ITIL certification v4

ROLES OVERVIEW

INFRASTRUCTURE SUPPORT

Job yrs

Cabling Technician X 3 Virtualisation Engineer X 1 IMAC technician 1 Telecom Engineer 0

PC hardware repair technician X 10 Security Engineer 0 2

Copier technician X 4 Storage Engineer 0

Helpdesk 1st line X 20 Network Engineer X 3

Helpdesk 2nd line X 10 IT infrastructure architect X 1 Helpdesk 3rd line 4

Windows System Engineer X 10

Linux/Unix System Engineer 1

PROJECT EXPERIENCES (FROM LAST TO FIRST)

COMPANY: LILLY BENELUX

Period 03/2020 – 06/2022

project System migration and support

Function IT support Specialist

Tasks - collecting data

- inspecting equipment, structures and material

- recording information

− developing objectives and strategies

− ITIL HP Service Center

− Ticket Jira IT Infrastructure AZURE

technical description

Os Windows 7, 10

tools & technologies VOIP – Cristal – HP Service Center – Win XP – Win7 – Win10 – Office 2010/2013/2016 – VMware/virtualization – printing configuration – SMS Remote Control – Active Directory – PXE Boot

databases / application

server

COMPANY: NUTRIEN CANADA\FREELANCER

3

Period 06/2019 – 03/2020

project Europe Standardisation

Function IT analyst/cloud computing/network administrator Tasks - collecting data and information

- inspecting equipment, structures and material

- documenting and recording information

- developing objectives and strategies

− Networks (LAN, Smoothwall firewall,

− reverse proxy,)

− Virtualisation tools (VMWare ESXI, vCenter,

− vSphere) vbscript, powershell

− ITIC LSA

− Cent OS, Ubuntu, Server OS

− AWS cloud computing

− bash Oracle DB/SQL/mariaDB all round IT

− (Office, Windows … Office 2016/Microsoft 365

− Web conference

− VPN, Web conference (Skype, Teams, Zoom,

− WebEx, etc.)

technical description

Os Windows 7, 10

tools & technologies VOIP – Cristal – HP Service Center – Win XP – Win7 – Win10 – Remote Control – Active Directory – PXE Boot - MS Lync – MS databases / application server

COMPANY: SPLENDID

Period 2016-2019

project ING banking. Refresh deployment projects.

Function ICT Support/system administrator /SCCM/AD admin Tasks - Registering incidents/request (Phone and email) in ticketing tool HP Service center & Cristal

- Performing basic troubleshooting/analyzing incidents by phone and mail.

- Solving issues remotely

- Checking out the SLA’s: FCR (First Call Resolution) & CS (Customer Satisfaction)

technical description

os Windows 7, 10

tools & technologies VOIP – Citrix – Cristal – HP Service Center – Win XP – Win7 – Office 2007/2010 - Cisco – Autocad – vmware/virtualisation – printing configuration – SCCM – various financial applications and platforms – SMS Remote Control – Active Directory – PXE Boot databases / application

server

4

COMPANY: FREELANCE

period 2000-2015

project Short projects as freelance for companies as Getronics, entZaventem and private sector.

function IT system admin/AD admin

tasks - install and configure software, hardware and OS

- provide support and troubleshooting

- running diagnostic software, handle software security updates

- strong customer service and listening skills

technical description

os Windows XP, 7, 10

tools & technologies

databases / application

server

Client Operating Systems Experience

level

Experience

kind

Experience

Type

C

e

r

t

i

-

f

i

e

d

B F G V E Yrs S M H P

Windows XP X X X

Windows Vista X X X

Windows 7 X X X X

Windows 8, 8.1 X X X

Windows 10 X X X X

Ubuntu X X X

Redhat

5

Application Software Experience

level

Experience

kind

Experience

Type

C

e

r

t

i

-

f

i

e

d

B F G V E Yrs S M H P

MS Word 2013 X X X

MS Word 2016 X X X

MS Excel 2013 X x X

MS Excel 2016 X X X

MS Powerpoint X X

MS Outlook X X X

MS Outlook Express

Lotus Notes

Open Office X

Ticketing/asset management/remote

support software

Experience

level

Experience

kind

Experience

Type

C

e

r

t

i

-

f

i

e

d

B F G V E Yrs S M H P

Tivoli

Peregrine

Teamviewer X X X

Dameware

HP open view X X X

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