Support Specialist It
Resume:
CLAUDIO ELI BORZOS\GIRONET-EXPRESS
IT SUPPORT SPECIALIST
PERSONALIA
Title IT support Specialist
Gender male
Age 40
Email and
phone number
*************@*****.***
LANGUAGES (INDICATE
WITH X)
Very Good Good Notions
Dutch X
English X
French X
German X
EDUCATION
2015 – 2016 IT Technicus Cisco/CCNA, CCNP
1998 — 2001 Energetical School/ Electricity certified 2020 ITIL certification v4
ROLES OVERVIEW
INFRASTRUCTURE SUPPORT
Job yrs
Cabling Technician X 3 Virtualisation Engineer X 1 IMAC technician 1 Telecom Engineer 0
PC hardware repair technician X 10 Security Engineer 0 2
Copier technician X 4 Storage Engineer 0
Helpdesk 1st line X 20 Network Engineer X 3
Helpdesk 2nd line X 10 IT infrastructure architect X 1 Helpdesk 3rd line 4
Windows System Engineer X 10
Linux/Unix System Engineer 1
PROJECT EXPERIENCES (FROM LAST TO FIRST)
COMPANY: LILLY BENELUX
Period 03/2020 – 06/2022
project System migration and support
Function IT support Specialist
Tasks - collecting data
- inspecting equipment, structures and material
- recording information
− developing objectives and strategies
− ITIL HP Service Center
− Ticket Jira IT Infrastructure AZURE
technical description
Os Windows 7, 10
tools & technologies VOIP – Cristal – HP Service Center – Win XP – Win7 – Win10 – Office 2010/2013/2016 – VMware/virtualization – printing configuration – SMS Remote Control – Active Directory – PXE Boot
databases / application
server
COMPANY: NUTRIEN CANADA\FREELANCER
3
Period 06/2019 – 03/2020
project Europe Standardisation
Function IT analyst/cloud computing/network administrator Tasks - collecting data and information
- inspecting equipment, structures and material
- documenting and recording information
- developing objectives and strategies
− Networks (LAN, Smoothwall firewall,
− reverse proxy,)
− Virtualisation tools (VMWare ESXI, vCenter,
− vSphere) vbscript, powershell
− ITIC LSA
− Cent OS, Ubuntu, Server OS
− AWS cloud computing
− bash Oracle DB/SQL/mariaDB all round IT
− (Office, Windows … Office 2016/Microsoft 365
− Web conference
− VPN, Web conference (Skype, Teams, Zoom,
− WebEx, etc.)
technical description
Os Windows 7, 10
tools & technologies VOIP – Cristal – HP Service Center – Win XP – Win7 – Win10 – Remote Control – Active Directory – PXE Boot - MS Lync – MS databases / application server
COMPANY: SPLENDID
Period 2016-2019
project ING banking. Refresh deployment projects.
Function ICT Support/system administrator /SCCM/AD admin Tasks - Registering incidents/request (Phone and email) in ticketing tool HP Service center & Cristal
- Performing basic troubleshooting/analyzing incidents by phone and mail.
- Solving issues remotely
- Checking out the SLA’s: FCR (First Call Resolution) & CS (Customer Satisfaction)
technical description
os Windows 7, 10
tools & technologies VOIP – Citrix – Cristal – HP Service Center – Win XP – Win7 – Office 2007/2010 - Cisco – Autocad – vmware/virtualisation – printing configuration – SCCM – various financial applications and platforms – SMS Remote Control – Active Directory – PXE Boot databases / application
server
4
COMPANY: FREELANCE
period 2000-2015
project Short projects as freelance for companies as Getronics, entZaventem and private sector.
function IT system admin/AD admin
tasks - install and configure software, hardware and OS
- provide support and troubleshooting
- running diagnostic software, handle software security updates
- strong customer service and listening skills
technical description
os Windows XP, 7, 10
tools & technologies
databases / application
server
Client Operating Systems Experience
level
Experience
kind
Experience
Type
C
e
r
t
i
-
f
i
e
d
B F G V E Yrs S M H P
Windows XP X X X
Windows Vista X X X
Windows 7 X X X X
Windows 8, 8.1 X X X
Windows 10 X X X X
Ubuntu X X X
Redhat
5
Application Software Experience
level
Experience
kind
Experience
Type
C
e
r
t
i
-
f
i
e
d
B F G V E Yrs S M H P
MS Word 2013 X X X
MS Word 2016 X X X
MS Excel 2013 X x X
MS Excel 2016 X X X
MS Powerpoint X X
MS Outlook X X X
MS Outlook Express
Lotus Notes
Open Office X
Ticketing/asset management/remote
support software
Experience
level
Experience
kind
Experience
Type
C
e
r
t
i
-
f
i
e
d
B F G V E Yrs S M H P
Tivoli
Peregrine
Teamviewer X X X
Dameware
HP open view X X X
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