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Assistant Manager Customer Care

Location:
Nairobi, Nairobi County, Kenya
Posted:
October 03, 2022

Contact this candidate

Resume:

+254*********

adst9a@r.postjobfree.com

STEPHEN MWENDA DOMINC

PROFILE

I am a determined, an open-minded and a trustworthy individual who has a great passion for Banking and Finance activities and therefore too willing to acquire knowledge and skills in that field that will help to meet your organization’s goals

SKILLS

Team work

Ability to act and operate independently with minimal supervision

Attention to details

Time conscious

Excellent communication

Microsoft Office proficiency

Financial advising

Problem-solving

EXPERIENCE

RELATIONSHIP OFFICER-NAFAKA SACCO SOCIETY

2021 NOVEMBER-

Roles assigned

Recruiting new members to the Sacco

Selling Sacco’s products to the public

Advising Sacco members on financial matters

Pre-Credit appraisal of loans to members

Ensuring continued relationship between Sacco and its members

Writing weekly and monthly reports on members’ feedback

COLLECTIONS OFFICER-SURECRED CAPITAL LTD

AUGUST-NOVEMBER 2021

Roles assigned

Debt recovery

Negotiation for loan repayment from the clients

Assisting customers to come up with loan repayment plans

COLLECTIONS OFFICER-FINLEY COLLECTIONS AFRICA

JUNE-JULY 2021

Roles assigned:

Debt recovery

Negotiation for loan repayment from the clients

Assisting customers to come up with loan repayment plans

Accounts management to ensure loan repayment

ATTACHEE-TRANSNATION SACCO SOCIETY

JANUARY-MARCH 2020

Roles assigned:

Marketing of the Sacco’s products to the general public

Members’ deposit collection through the use of PS

Opening of new members’ accounts

Teller

EDUCATION

2017-2021 Jomo Kenyatta University of Agriculture

and Technology

BSc Banking and Finance (2nd Class upper)

2011-2016 Kenya Certificate of Secondary Education,

St Mary’s Ntanki High School, B (Plain)

2003-2011 Kenya Certificate of Primary Education,

Theera Primary School, B (plain)

PROFESSIONAL CERTIFICATIONS

1.Certified Public Accountant (CPA) Intermediate Level-Ongoing

REFERENCES

1.Amy Belinda

Customer Care Officer

Nafaka Sacco Society Limited

Phone number: 071*******

2. Isaack Nyareru

Collections Officer

SureCred Capital Limited

Phone number: 071*******

3. Dorothy Vugutsa

Finley Collections Africa

Collections Officer

Phone number:079*******

4.Stephen Mugambi

Assistant Manager

Trans nation Sacco Society-Laare Branch

Phone Number: 071*******



Contact this candidate