Assistant Manager Customer Care
Resume:
**************@*****.***
STEPHEN MWENDA DOMINC
PROFILE
I am a determined, an open-minded and a trustworthy individual who has a great passion for Banking and Finance activities and therefore too willing to acquire knowledge and skills in that field that will help to meet your organization’s goals
SKILLS
Team work
Ability to act and operate independently with minimal supervision
Attention to details
Time conscious
Excellent communication
Microsoft Office proficiency
Financial advising
Problem-solving
EXPERIENCE
RELATIONSHIP OFFICER-NAFAKA SACCO SOCIETY
2021 NOVEMBER-
Roles assigned
Recruiting new members to the Sacco
Selling Sacco’s products to the public
Advising Sacco members on financial matters
Pre-Credit appraisal of loans to members
Ensuring continued relationship between Sacco and its members
Writing weekly and monthly reports on members’ feedback
COLLECTIONS OFFICER-SURECRED CAPITAL LTD
AUGUST-NOVEMBER 2021
Roles assigned
Debt recovery
Negotiation for loan repayment from the clients
Assisting customers to come up with loan repayment plans
COLLECTIONS OFFICER-FINLEY COLLECTIONS AFRICA
JUNE-JULY 2021
Roles assigned:
Debt recovery
Negotiation for loan repayment from the clients
Assisting customers to come up with loan repayment plans
Accounts management to ensure loan repayment
ATTACHEE-TRANSNATION SACCO SOCIETY
JANUARY-MARCH 2020
Roles assigned:
Marketing of the Sacco’s products to the general public
Members’ deposit collection through the use of PS
Opening of new members’ accounts
Teller
EDUCATION
2017-2021 Jomo Kenyatta University of Agriculture
and Technology
BSc Banking and Finance (2nd Class upper)
2011-2016 Kenya Certificate of Secondary Education,
St Mary’s Ntanki High School, B (Plain)
2003-2011 Kenya Certificate of Primary Education,
Theera Primary School, B (plain)
PROFESSIONAL CERTIFICATIONS
1.Certified Public Accountant (CPA) Intermediate Level-Ongoing
REFERENCES
1.Amy Belinda
Customer Care Officer
Nafaka Sacco Society Limited
Phone number: 071*******
2. Isaack Nyareru
Collections Officer
SureCred Capital Limited
Phone number: 071*******
3. Dorothy Vugutsa
Finley Collections Africa
Collections Officer
Phone number:079*******
4.Stephen Mugambi
Assistant Manager
Trans nation Sacco Society-Laare Branch
Phone Number: 071*******
Contact this candidate