Service Representative Customer
Resume:
Tavanake Melancon
Houston, TX *****
*********************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Extend Health - Willis Towers Watson - Richardson, TX June 2020 to Present
Answer incoming calls from HRA recipients.
Lead
Cargill Meat Soultions - Dodge City, KS
June 2012 to May 2018
Assist line supervisor with assuring the line met the needs of the customers and companies needs. As well as all safety procedures were followed by each employee throughout the production of the company of the beef processing plant.
Customer Service Representative
NCO Group - Houston, TX
October 2009 to June 2012
Except technical support calls for Geek Squad in a call center setting. Assuring the customer needs were met with some trouble shooting on the phone and/or up sale a Geek Squad agent to go to the customers home to fix issues.
Education
Some college
Skills
• Call center experience with NCO where I was placed on the Geek Squad account. (2 years)
• Logistics
• Leadership (6 years)
• Help Desk (2 years)
• Technical Support
• Computer Networking
• Operating Systems
• Desktop Support
• Network Support
• Troubleshooting
• Customer service
• Data entry
• Computer literacy
• Negotiation
• Microsoft Windows
• Remote Access Software
• VoIP
• Microsoft Windows Server
• LAN
• Mac OS
• Load Balancing
• Manufacturing
• English
• VPN
Military Service
Branch: N/A
Rank: N/A
Certifications and Licenses
Food Safety and Food Management
October 2002 to April 2004
Management for Wendy's and Whataburger.
Assessments
Customer Focus & Orientation — Proficient
November 2020
Responding to customer situations with sensitivity Full results: Proficient
Warehouse Shift Leader — Proficient
November 2020
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Attention to Detail Skills — Highly Proficient
November 2020
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Highly Proficient
Work style: Reliability — Highly Proficient
November 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Work motivation — Expert
January 2021
Level of motivation and discipline applied toward work Full results: Expert
Work style: Reliability — Expert
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Manufacturing fit — Expert
May 2021
Measures the traits that are important for success in manufacturing roles Full results: Expert
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Workplace safety — Proficient
January 2021
Using safe practices at work
Full results: Proficient
Warehouse associate — Proficient
May 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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