Tavanake Melancon

Houston, TX *****

adst5r@r.postjobfree.com

+1-281-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Extend Health - Willis Towers Watson - Richardson, TX June 2020 to Present

Answer incoming calls from HRA recipients.

Lead

Cargill Meat Soultions - Dodge City, KS

June 2012 to May 2018

Assist line supervisor with assuring the line met the needs of the customers and companies needs. As well as all safety procedures were followed by each employee throughout the production of the company of the beef processing plant.

Customer Service Representative

NCO Group - Houston, TX

October 2009 to June 2012

Except technical support calls for Geek Squad in a call center setting. Assuring the customer needs were met with some trouble shooting on the phone and/or up sale a Geek Squad agent to go to the customers home to fix issues.

Education

Some college

Skills

• Call center experience with NCO where I was placed on the Geek Squad account. (2 years)

• Logistics

• Leadership (6 years)

• Help Desk (2 years)

• Technical Support

• Computer Networking

• Operating Systems

• Desktop Support

• Network Support

• Troubleshooting

• Customer service

• Data entry

• Computer literacy

• Negotiation

• Microsoft Windows

• Remote Access Software

• VoIP

• Microsoft Windows Server

• LAN

• Mac OS

• Load Balancing

• Manufacturing

• English

• VPN

Military Service

Branch: N/A

Rank: N/A

Certifications and Licenses

Food Safety and Food Management

October 2002 to April 2004

Management for Wendy's and Whataburger.

Assessments

Customer Focus & Orientation — Proficient

November 2020

Responding to customer situations with sensitivity Full results: Proficient

Warehouse Shift Leader — Proficient

November 2020

Supervising warehouse staff and maintaining safety and security standards Full results: Proficient

Attention to Detail Skills — Highly Proficient

November 2020

Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Highly Proficient

Work style: Reliability — Highly Proficient

November 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Work motivation — Expert

January 2021

Level of motivation and discipline applied toward work Full results: Expert

Work style: Reliability — Expert

May 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Manufacturing fit — Expert

May 2021

Measures the traits that are important for success in manufacturing roles Full results: Expert

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Workplace safety — Proficient

January 2021

Using safe practices at work

Full results: Proficient

Warehouse associate — Proficient

May 2021

Assesses the tendencies that are important for success in warehouse roles Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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