Customer Service Representative
Resume:
Ashley R. Smith
Birmingham, AL 35206
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PROFESSIONAL SUMMARY
Customer Service Representative with 3 years’ experience in the customer service industry seeking Customer Service position. Adept at building professional relationships with customers to build customer loyalty. Skilled in taking orders as well as handling special requests and efficiently managing assigned sections while remaining attentive to any client/customer in need. Excels in upselling to meet or exceed weekly goals. Consistently monitored my client/customer to ensure that all responsibilities and requirements were met or exceeded.
PROFESSIONAL EXPERIENCE
Server/Line Server
Maintained excellent communication with co-workers ensuring quick and accurate order preparation
Interacted professionally with customers to build and sustain customer loyalty
Prepared checks that itemized meal cost and sales taxes
Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, disposing trash, or cleaning restrooms
Maintained current knowledge of health department requirements and ensured compliance
Customer Service Cashier
Provide quality customer service including assisting customers in finding products
Resolve customer concerns and issues in a helpful, efficient manner according to company policy and ensuring customer satisfaction
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Compute sales prices and total purchases; receive and process cash or credit payments
Warehouse Packer
Packed, sealed, labeled, and affixed postage to prepare materials for shipping using devices such as hand tools and postage meter
Clean and organize work area
Process product according to operating procedures and quality/quantity expectations
EMPLOYMENT HISTORY
Customer Service Cashier, Lovelady Thrift Store, Center Point, AL 10/2021 - Present
Line Server, Tutwiler Prison for Women, Wetumpka, AL 04/2020 - 09/2021
Warehouse Packer, Peco Foods, Tuscaloosa, AL 11/2019 - 02/2020
Line Server, Tutwiler Prison for Women, Wetumpka, AL 01/2016 - 10/2016
Server, Olive Garden, Dallas, TX 02/2015 - 11/2015
EDUCATION AND TRAINING
Job Readiness, WorkFaith Birmingham, Birmingham, AL 01/2022
Re-Entry, Tutwiler Prison for Women, Wetumpka, AL 07/2021
General Diploma, Job Corps, Morganfield, KY
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