Junior Data Customer Service

PERSONAL DETAILS

Email:

**********@*****.***

Phone number:

+488********

Birth:

19.07.1988

Address:

Warsaw

SKILLS

Organisation skill

Communication

Teamwork

Problem solving

Customer service

Patience

Attention to detail

Language analysis

LANGUAGES

Polish - native

English - advanced

Justyna Głuszczak

Junior content reviewer with french

PROFESSIONAL SUMMARY

Higly motivated hospitality agent, with 5+ years' experience working in guest-oriented environment. Fresh junior data reviewer, learning new skills in a multinational team. Fluent in 3 european languages, passionate for history and culture; performing high level of interpersonal communication skill. Stress resistent, team and individual worker, with unlimited patience for both learning and teaching.

WORK EXPERIENCES

11.2020 — present

Junior data reviewer with french

Accenture, Warsaw / Warsaw

- Work to support customers of our client

- Make decisions according to defined Client Policies and Procedures

- Familiarized and interested in culture of supported languages - french and american market (pop culture, history, slang, etc)

- Respond to contacts from users within the agreed timelines and quality standards

- Identify inefficiencies / improvement opportunities in processes and suggest solutions

- Interface effectively with other internal and Client teams Starting from 08.2022 - serving as POC Engagement to the team 04.2018 — 11.2020

Front Office shift leader / Concièrge

Hotele Warszawskie "Syrena" Sp. z o.o. / Polonia Palace Hotel, Warsaw, Warsaw / Warsaw

Provide feedback to staff on their performance.

Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check in and to report guest concerns

Assign work duties to staff

Assist staff with their job functions to ensure optimum service to guests

Monitor and maintain cleanliness, sanitation and organization of assigned work areas

Foster and promote a cooperative working climat

08.2013 — 04.2018

Front Office / Concièrge

Hotele Warszawskie "Syrena" Sp. z o.o. / Polonia Palace Hotel, Warsaw, Warsaw / Warsaw

- Register and assign rooms to hotel guests.

Establish customer payment methods and process payments.

Communicate guest rooms problems to housekeeping.

Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.

Make and confirm reservations.

French - advanced

Spanish - basic

Russian - basic

Code and issue room keys.

Assist guests with their cultural and touristic explore of Warsaw. Organizing their leasure time during the stay.

EDUCATION

10.2007 — 06.2011

University of Warsaw, Warsaw

Bachelor Degree, French Philology ( French Medieval Literature) 10.2007 — 06.2011

University of Warsaw, Warsaw

History of Polish Jews Specialisation, History Faculty INTERESTS

Culture History Theatre Languages Travels

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