Appointment Setter Customer Service
Resume:
Desirae Bell
Cell number: 214-***-****
Alternate number:214-***-****
*********@*****.***
Catapulat Fund Raising August,2021
I was talking to customers to raise funds for breast cancer patients.
Certified Sit-down Forklift driver through OSHA. 9-15-2015
QUALIFICATIONS:
Appointment Scheduling and Precertification of insurance
ICD-9,HCPCS and CPT Coding
Electronic Claim Filing
Customer Service skills
Telephone Techniques and Business Communication Skills
EXPERIENCE:
Speed Commerce, FC Dallas, TX
Customer Service Representative 10/27/13-2/10/15
Took inbound calls from AAFES/Military Customers
Took 200-250 calls placing orders for merchandise
Answer billing questions
Appstar Merchant Services Dallas, TX
Appointment Setter 12/12-3/13
Made 300+ outbound calls to business owner’s,
Scheduled sales appointments for outside sales representatives.
Closed sale and set installation appointment if required.
CMB and Associates Addison, TX
Third Party Collector 09/11-04/12
Contacted customer’s to discuss delinquent accounts
Extensive skip tracing, faxing, and set up payment plans.
Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns.
Precision Dialing Richardson, TX
Customer Service Associate 12/09-12/09
Assist with all other office administrative duties
Telemarketing, and scheduled appointments for insurance
Maintained excellent customer service relations
Regional Adjustment Bureau Carrollton, TX
Auto Collector 03/06-07/09
Contacted customer’s to discuss delinquent reposed auto accounts
Some skip tracing, and set up payment plans
Data entry outbound calling and inbound
Countrywide Home Loans Plano, TX
Mortgage Collector 05/02-03/06
Collected on delinquent mortgage accounts
Scheduled payment plans
Assisted in refinancing loans
Assisted supervisor with special projects
Distributed incoming mail and processed outgoing mail
EDUCATION:
May 2009 CCI computer center Associates
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