Customer Service Representative

Paula Domico

Excellent Customer Service. Monongah,WV 26554 ********@*****.***. 304-***-****

Work Experience

Resolution Specialist

Teleperformance - Fairmont, WV

October 2019 to June 2021

Handle medicare health plan calls,explain benefits,claims,assist with web issues, and display great customer service. The project director moved me to a differant position 2 months after being on the floor. This gave me a $2.00 raise. His decision was based on my stats,attendance,and customer service. As a resolution specialist, I must resolve all of the members’ issues on the first call. If i am not able to then i must follow up with the member until it is resolved.

Front Desk Clerk

Quality Inn - Fairmont, WV

August 2013 to September 2019

Check in and out guests in a timely fashion. Assist general manager with priority accounts. Billing. Run cash register and make deposits. Efficient computer skills. Recommend local attractions and print out maps and directions. Tend to guests requests and needs. Great marketing skills to land large company accounts. Receive multiple guest compliment and kudos cards for excellent customer service.

Customer Service Representative

Allegheny power - Fairmont, WV

November 1999 to May 2004

Performed various office duties such as faxing,copying,typing, and computer daily. Answered phone in a timed and efficient manner. Created power outage tickets. Handled reconnections/ disconnections of power service and collections/fraud accounts. Carried a pager to be on call 24 hours a day 7 days a week for emergency storm situations. Received multiple awards for excellent customer service and had excellent stats on calls.

Education

2 years in Business August 1987-1989

Fairmont State College - Fairmont, WV

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