Part Delivery Customer Service
Resume:
Joseph Peña
*********@*****.***
PROFICIENCIES: Crises Management, Customer Service, Logistical Support, Manufacturing Tracking, Outside Processing, Performance, Program Management, Purchasing, and Supplier Development.
WORK EXPERIENCE
2021 – 2022 Supplier Development / Management (CONTRACT) Task Force Tips, Valparaiso, IN
Originally, contracted to support the Planning Department for a 3-month stint. Identified production bottlenecks, established requirements and qualifications by providing offload to suppliers.
ACCOMPLISHMENTS
•Provided Offload for the following departments: Powder Coating / corresponding tooling, Anodizing, Metal stamping, Roto molding and CNC Machining.
•Negotiated cost savings on All Offload with the most impactful involving the powder coating process at 30%.
•Efficiently streamlined 7-day turnaround times for all Anodizing and Powder coating activity
2016 – 2020 Quick Response Team Member (QRT), Supplier Management Solutions, Temecula, CA
Served as QRT for the Midwest, Pacific Coast, and Mexico regions, and was the vital link between Prime Aerospace customers and their supplier base during emergency situations. Enhanced delivery performance, accessed, tracked, expedited, reported, and improved real-time part delivery. Utilized root cause manufacturing analysis expertise to develop strong interpersonal relationships and cooperation.
ACCOMPLISHMENTS
•Identified and removed bottlenecks on high profile programs beginning with the raw material phase and accomplishing this through manufacturing, quality, and shipping. Pulled in deliveries to the customer, which averaged 20% ahead of all original plans.
•Performed root cause analysis and drove necessary actions that mitigated delivery delays through recovery development and risk identification. Created recovery plans that brought shipments back-in-line with customer requirements.
•Monitored production operations and identified manufacturing process improvement opportunities while increasing deliverables by 33%.
2008 – 2016 Senior Project Specialist Consultant, JPSR Aero Associates (Owner), Los Angeles, CA
Offered consultative services and on-site program management to all levels. This entailed meeting regularly with suppliers, engineers, and production teams to ensure completion/modification times. Served on supplier surveillance team that successfully developed and implemented standardized tools that evaluated systems and processes. Identified opportunities, validated improvements, and tracked performance.
ACCOMPLISHMENTS
•While acting as Materials Manager helped relocate and combine 2 facilities, while achieving the 3 highest revenue months by 10% - the best in the company’s history.
•Directed Supplier Surveillance at 18 facilities in the Southern California region and their sub-tiers.
•Provided Rate Readiness processes onsite at multiple facilities.
2007 – 2008 Production Control Coordinator, PSI Bearing, Simi Valley, CA
Tracked and managed critical customer product requirements while developing schedules, plans, and product support. Maintained product schedules, supported customer service actions, ensured schedule integrity, and interfaced with Production Control and sales. Safeguarded schedule integrity to align with customer requirements.
ACCOMPLISHMENTS
•Developed and implemented Milestone Charts of Manufactured Parts by slashing Internal/External (Customer) deliveries by 38%.
•Created a spreadsheet database for Quick View Capacity Manufacturing Tracking by decreasing customer conference time 25%.
•Managed all Aero Structure Customers for the facility.
EDUCATION
Business Management / APICS California State University - Northridge - Northridge, CA
QUALIFICATIONS AND SKILLS
•Manufacturing Experience – 20 years in Machine Shop/Sheet Metal/Fabrication
•Experience in Supply Chain Management, Production Control (MRP, ERP), Procurement and Quality Assurance
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