Entry Operator Data

Lyn C. Bluford

***** *. ***** **, *** *** Overland Park, KS 66221 913-***-****

**********@*****.***

PROFESSIONAL EXPERIENCE:

Showingtime, (CSS) Overland Park Ks, 2015-2022

Appointment Specialist for Listing Agents, Listing Agents, Inspectors taking calls and assist in making scheduling appointments for them.

Essential Functions:

Politely answer inbound calls in a timely manner, following pre-selected call center scripts. Place outbound notification calls to confirm appointments with owners, tenant or listing agents following pre-selected scripts.

Facilitate appointments for showings, previews, inspections, appraisals, and BPO’s. Update new and existing MLS listing showing instructions, including restrictions and exceptions. Solicit instruction updates from listing agents by phone and email to ensure the appointment center has complete, updated showing instructions, phone numbers, and lockbox data. Answer questions regarding appointment detail.

Resolve showing issues; make extra calls to include but not limited to handle the missing lockbox, lockbox not working, running late inquiries, resend confirmations, security alarm issues as needed. Merge relisted MLS listings with new or multiple MLS’s. Answer Offer registration calls and send notification to listing agent via the Appointment center register offer feature.

Support listing agents requiring assistance with email notifications. Resend agent website login information.

Sprint Campus, Overland Park, Ks

I worked in the call center taking international calls, transferring calls to and from the USA. I assist in training employees, when new products came out. I was a telephone operator Durham School Bus Company- Overland Park, Kansas

School bus driver for Blue Valley School District

Shaw University-Raleigh, NC

Administrative Assistant

Typing documents, forms, taking phone calls, filing. Assisted in organizing workshops for college students and parents to attend. Organize the preparation for food and for the classrooms to be available for occupancy Maintain and schedule meetings for the professor.

Making calls to find a Facilitator and assist in giving reimbursement to the presenter. Custom Communications (Dish Network) - Raleigh, NC Dispatcher (Data Entry Operator)

Taking phone calls from technicians while putting the data into the computer. Calling customers for appointments.

Calling customers to verify if the work that was done was to their satisfaction, and checking to see if the equipment was working properly. WakeMed Hospital-Raleigh, NC

Receptionist

Work in the main entrance of WakeMed Hospital.

Communications Receptionist in various departments, including the Heart Center EDUCATION & DEVELOPMENT:

O’Fallon Technical High school, St. Louis, MO

10,000+ data keystrokes

Microsoft Courses – Community College of Baltimore County

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