Service Representative Customer
Resume:
Dana Davis
Miami, FL
*************@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Teleperformance/ Customer Service Representative
Mercedes Benz Ambassador –
Boca Raton, FL December 2021 to June 2022
Manage large amounts of inbound calls while creating tickets for each call in a timely manner
Created Back desk tickets regarding technical issues that are not resolved on the 1st call
Walk premier customers through basic functions of the vehicle.
Assist premier customers filing stolen vehicle report for possible gps tracking via Mercedes.
Brand Specialist/ Customer Service Representative
Inktel Contact Solutions - Miramar, FL October 2019 to January 2021
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Technical Support, Support.com
3rd party technical support for Comcast (Tier 2 Work At Home) –California
(09/2016 – 09/2019)
Network troubleshooting for household users when unable to connect to the internet or home user configurations to the router.
Customization of network names, port forwarding, reserve local IP address within the router, adding devices to the demilitarized zone, troubleshooting Windows, Mac, Peripheral devices if unable to connect to the internet.
Dollar Tree / Cashier
(06/ 2015 to 08/2016) – Pembroke Pines, FL
Customer Service Representative for member & provider services
Answer customer's inquiries via in person
Receive payment and make corrections.
Computer literate with Microsoft Office, Access, Power Point, some Excel, and other internet-based skills.
Education
High school diploma in General Studies
Goliath Academy High 6432 Lake Worth Rd, Greenacres, FL 33463
2010 to 2015
Skills
•Excel (1 year-2 year)
•MS Word (3 years)
•POINT OF SALE (1 year)
•PowerPoint (2 year)
•Customer Care (6 years)
•Internet Troubleshooting (4 years)
•Technical Troubleshooting (2 years)
Assessments
Customer Focus & Orientation — Expert
January 2019
Responding to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/share_assignment/zkvld-rkia5rjdzx
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
REFERENCES:
Teleperformance- #561-***-**** extension 2 (Manager: Sharkir Jones)
Inktel Contact Solutions Phone# 305-***-**** (Manager: Adrena Holden)
Support.com Phone# 650-***-**** (Manager: Sam Choi)
Dollar Tree Phone# 754-***-**** (Manager: Eric Mendez)
Contact this candidate