Justin Butler Sr.

**** *** **., ********, ** ****3

Phone: 804-***-****

Email: adst0i@r.postjobfree.com

Objectives

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Experience

Roll Off Driver (January 2021-Present)

Meridian Waste (Petersburg, VA)

Haul waste and debris

Ensure proper disposal and materials

Follow OSHA and DOT regulations

Log pick-ups and deliveries of waste material

Assist with hooking and unhooking containers

Comm Ops 2 (June 2012 –January 2021)

Comcast Cable Corporation (Richmond, VA)

Managed multi-stop routing to ensure drivers meet customer needs.

Averaged an On-Time-Arrival of 98%.

Lead projects for management

Service Recovery Group (2010 –2012)

Comcast Cable Corporation (Richmond, VA)

Resolved technical problems over the phone which raised the customer experience rating by 25% overall.

Completed quality control checks on pending work orders which decreased idle time by 15%.

Lead team members with customer interactions when leadership is unavailable.

Customer Account Executive (2006 –2010)

Comcast Cable Corporation (Richmond, VA)

Identified customer’s needs in order to up-sell products and services.

Handled high volume of calls that exceed the department metrics by 15%.

Minimized the amount of truck rolls by 25%.

Skills

Team Leadership

Resource Allocation

Flexibilty

Project Management

Communication

Quality Control

Class B CDL license