Customer Service Representative
Resume:
Feb **** - Apr 2015
Rudy L Guerrero
Professional Summary
I enjoy customer service jobs and helping. I am proficient with computers and phone positions. I am highly motivated with a strong work ethic and willingness to do whatever it takes to be successful. I know there is no shortcut to success and willing to put in the work. Skills
Excellent customer service Excellent comprehension Ability to work independently Able to think fast and critically in high stress situations
Proven track record of following call
quality and call metrics years on end
Punctual and assertive
Positive go giver attitude Familiar with multiple computer programs with ability to learn more fast
Excellent problem solving skills Experience working from home Team player works well with others Ability to figure out why customer is calling in quickly
Highly expirienced in sales strategy Empathetic towards customers and caring
Confident in my ability and passionate
in my work
Enthusiastic and gratefully glad to help
customers and co workers without
taking anything personal
10 years plus of customer service Able to change at a moment's notice to accommodate company policy
Experience
Senior fraud representative
Synchrony bank - Canton, Oh
Follow call quality and metrics. Process business and personal credit card applications. Fraud detections on declined transactions. Report true name fraud. Send fraud inquiry's to get deleted from credit files. Take payments on account. Send emails to multiple departments to take action on certain accounts
Retention Specialist
Lifeline screening - Canton, Ohio
Sell health screenings and schedule appointments.
Customer service representative
Incept - Canton, Oh
Schedule blood donations.
Education
1500 e Broadway Rd, Apt 2013 e, Tempe, Arizona 85282 330-***-****
****************@*****.***
High School Diploma Jun 2001
Sandy valley high school - Magnolia, Oh
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