Customer Service Heavy Equipment
Resume:
High School Diploma:
Springfield High School
Springfield, OH
Associate Of Applied Science:
Criminal Justice
Brown Mackie College
Akron, OH
***********@*****.***
Mogadore, Ohio 44260
Skills
• Stock management
• POS systems operations
• Invoice processing
• Ordering parts
• Coordinating paperwork
• Compelling leadership skills
• Sales process
• Reviewing deliveries
• Money handling
• Teamwork
• Customer Service
Education And Training
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Parts Sales Manager with 12 years of leadership experience in a retail setting. Passionate about outpacing competition by offering superior quality, availability, pricing and delivery. Innovative and inspiring leader with history of implementing new inventory management tools and constantly finding new ways to exceed customer expectations.
AutoZone - Parts Sales Manager And Delivery Driver Akron, OH
08/2009 - Current
Amanda Baker
Summary
Experience
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
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Gathered pertinent information to place orders for Commercial department, customers and mechanics.
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Researched and identified alternative vendors, securing improved pricing for % cost-reduction.
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Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
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Increased productivity, effectively managing 3-5 employees while coordinating crew dispatching activities and daily ordering processes.
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Conducted complimentary battery checks, alternator testing and wiper installations.
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Managed knowledgeable and professional parts sales team that delivered right parts to customers quickly and secured great deals on top-quality parts.
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Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
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• Logged deliveries and pickups and quickly loaded and unloaded deliveries. Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
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Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
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Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
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Assisted do-it-yourself customers between deliveries by reading codes from customer automobiles and installed wipers blades, batteries and light bulbs.
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• Planned efficient routes in order to meet daily demands. Bartek Law Office - Paralegal
Akron, OH
01/2008 - 08/2009
Collected payments from customers and checked parts for accuracy by comparing to invoice description.
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• Collected and documented customer payments.
• Organized client calendars, prepared mailings and handled high call volumes.
• Filed pleadings and paperwork with court clerk to meet strict deadlines.
• Entered client data to manage records and customer relationships Reduced workflow downtime by effectively organizing and managing client billing and case management files.
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