Customer Service It Support

Robert D Foster III

**** ******* **.

Loveland, OH, 45140

***********@****.***

SKILLS

● Strong customer service / Empathy skills

● Computer, EPIC, SAP, and Microsoft office proficient

● Mathematical, measurements, and inference reasoning

● ITIL 4 - Foundation of IT service management

● ITF + certified

● Direct technical support

● Assist in project management

● Deploy various software applications using available tools

● Data analysis

● Workflow delegation

● Order management

● Attention to detail

● Setting up various peripheral devices like printers

● Identifying application issues and manipulating settings to correct

● Risk mitigation

● Cost reduction

● Network + certified (N10-008)

EXPERIENCE

Kraft Heinz, Mason Ohio — Back end IT support / Quality Assurance Technician July 2022 - PRESENT

● Installing various programs and applications

● Updating applications and programs

● Basic troubleshooting

● Installing and updating drivers

● Installing and troubleshooting peripheral devices

● Basic command prompt knowledge

● Perform daily tests on products

● Documentation in EXCEL

● Preparing daily reports

Kraft Heinz, Mason Ohio — Shipping and Receiving Analyst July 2020 - July 2022

● Prepare shipments and ensure all received goods are correct

● Do daily and monthly audits working with SAP

● Maintain all equipment and do daily reports on condition

● Ensure enough and correct amount of products pulled

● Directly communing with all departments to ensure workflow Rapid Plumbing, Loveland ohio — plumbers assistant March 2018 - July 2020

● Customer service

● Assisting Plumber and other crew members

● Installing various accessories as in water heaters and tub units

● Soldering of copper

●

EDUCATION

Goshen High School, Goshen Ohio — Diploma

August 2008 - May 2012

Global Lynx, Columbus Ohio — CompTIA based certificates June 2022- Current

● ITIL 4 Foundation in IT service management - certificate # GR671424450RF

● Information Technology Foundations+ - certificate # NTJFJ3EQ2111119V

● Network + certificate (N10-008) # ERPV7PTYDBE4QFGE

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