Loan Processor Customer Service
Resume:
ARDRAE
MONTGOMERY
PROFESSIONAL SUMMARY
Results-oriented Senior Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over 15 years of experience in loan processing and mortgages. PROFESSIONAL EXPERIENCE
SENIOR LOAN PROCESSOR, 06/2021 - 06/2022
Homeside Financial LLC, NEW ALBANY, OH
Prepared documents for underwriting by verifying client income, credit reports and other information.
Processed loans within various departments to achieve timely, accurate and fair proceedings.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Resolved problems, improved operations and provided exceptional service.
LOAN PROCESSOR, 11/2019 - 06/2021
Planet Home Lending, Irving, TX
Set up and completed loan submission packages.
Reviewed financial statements and contacted institutions and customers to clarify details.
Handled any conditions sent from underwriting departments.
Provided quick turnaround times to maintain fast-past schedule. LOAN PROCESSOR, 04/2018 - 10/2019
CapWest Mortgage, Overland Park, KS
Requested, analyzed, and processed required documentation from borrower(s), credit bureaus, employers, and various creditors to verify financial information and credit standings.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Worked with borrower(s), loan officer, and 3rd party vendor to ensure all underwriting conditions were fulfilled for final approval. Aubrey, TX 76227
Ardrae.Montgomery@yahoo.c
om
Online Digital Resume
SKILLS
Government Lending
Requirements
Expert using LP, DU, and
Encompass
FHA Connection, VA Portal, and
Microsoft Office, products
Title Research
Attention to Detail
Creditworthiness Determination
Customer Service
Property Evaluation
Teamwork and Collaboration
Escrow Account Management
Regulatory Compliance
Information Verification
Reviewed financial statements and contacted institutions and customers to clarify details.
MORTGAGE LOAN OFFICER, 11/2016 - 03/2018
Mortgage Lenders of America, Overland Park, KS
Worked with underwriters to fix application problems and resolve issues.
Explained different types of loans pertaining to client situations.
Fielded customer complaints and provided solutions.
Reviewed loan files and updated to match current standards. MORTGAGE PROFESSIONAL, 04/2014 - 09/2016
Nationstar Mortgage DBA Mr. Cooper, Irving, TX
Explained different types of loans pertaining to client situations.
Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Implemented sales strategies that established relationships with realtors and CPAs.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans. EDUCATION
High School Diploma
Southeast High School, Kansas City, MO
BA in Communication – Public Relation
Southern New Hampshire University, Manchester, NH
Expected Graduation Date, 04/2024
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