Customer Service Representative

MR

MARY ROBISON

*********@*****.*** 864-***-**** Greenville, SC 29673

Responsible Evening Manager skilled in accounting procedures, reconciliations and issue resolution. Well-organized and analytical in approaching problems and resolving variances. Brings 15 years of related experience and superior work ethic focused on maximizing productivity and maintaining financial compliance. Quality control

Resource Allocation

Payroll management

Training

Issue and conflict resolution

Content management expertise

Multitasking

Experience in leadership

Vendor relations

MS Office

Food Lion Greenville, SC

Evening Manager

10/2021 - Current

Implemented training to improve knowledge base of staff and used cross- training methods to maintain productivity during employee absences. Answered customer questions and addressed complaints quickly and courteously to patrons'

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Walmart SC

Team Lead

06/2018 - 10/2021

Delegated daily tasks to team members to optimize group productivity Fostered positive employee relationships through communication, training and development coaching

Integrated process improvements to increase overall workflow Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Morley Companies Mauldin, SC

Customer Service Representative

01/2018 - 04/2018

De-escalated problematic customer concerns, maintaining calm, friendly demeanor

Documented conversations with customers to track requests, problems and solutions

Delivered service and support to each customer, paving way for future business opportunities

Asked probing questions to determine service needs and accurately input information into electronic systems.

Greenville Hospital System Greer, SC

Refund Representative

11/2016 - 11/2017

Submitted payments, processed refunds and updated details in customer accounts

Computed credit terms, discounts and shipment charges for goods or services to complete billing documents

Summary

Skills

Experience

Assessed billing statements for correct diagnostic codes and identified problems with coding

Enforced compliance with organizational policies and federal requirements regarding confidentiality.

BiLo Foods Greer, SC

Area Manager

01/1999 - 11/2016

Promoted positive customer service experiences by promptly resolving conflicts

Supervised 150 employees, ensuring optimal productivity Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability

Managed department resources to maximize efficiency and achieve production targets.

University of Phoenix Tempe, AZ

Associate of Arts in Business Administration And Management Expected in 08/2022

Certifications Payroll Management in Excel and Tally ERP9, Udemy 01/2021

QuickBooks Vendors and Accounts Payable, Udemy

01/2021

Administrative Human Resources, Udemy -, Accounting for Receivables and Bad Debt, Udemy Education and Training

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