Tester

MATTHEW SANG-YOL.YOO

Mobile : 949-***-****

Email : **********@*****.***

EXPERIENCE

2016.10 – 2022.03.31

USER ACCEPTANCE TESTER (UAT), ROSE INTERNATIONAL (WORKING FOR KAISER PERMANENTE IN PASADENA CA)

Responsible for ensuring Kaiser Permanente digital products meet the highest level of quality.

MedicareNet (medicare.kaiserpermanente.org) is a consumer-facing website that

provides Kaiser Permanente plan and rate information, KP’s value messaging,

and access to begin the enrollment process.

-Working on an agile/scrum environment and creating test cases using user

stories, executing test cases as an UAT perspective, documenting and

tracking defects.

-Testing on both functionality and content in the entire development stack

including Dev, HQA, Preview, and Production environments. QA

documentation tools include Rally, Quality Center ATL (HP Application

Lifecycle Management) and Jira, version control system such as Sharepoint.

-Testing on both functionality and content for English and Spanish version on Adobe Experience Manager(AEM) (To align with the transition of kp.org

digital properties from WebSphere Portal to AEM)

BCssP (Business Customer Self Service Platform) is a customer-facing website used

by both business customers and brokers for membership administration,

quoting, enrolling, and other transactional functions.

-Working with product managers, scrum master, and FED to determine testing needs.

-Working on an agile/scrum environment and creating test cases using user

stories, executing test cases, documenting and tracking defects.

-Testing on Adobe Experience Manager(AEM) for a secure and non-secure

content (To align with the transition of kp.org digital properties from WebSphere

Portal to AEM)

KP.org (www.kaiserpermanent.org) is the main consumer-facing website for

Kaiser Permanente serving both prospective members with KP’s value

messaging, plan information, and access to enrollment tool and also serving

members with electronic medical record functions such as Email doctor, view test

results, make appointment, and refill prescription.

-Attend ongoing release management meeting, including defect management

meetings, and defect resolution bridge calls.

-Handling multiple projects which are different stages of development with

little supervision.

-Testing KP.org web(including Adobe experience manager(AEM)), mobile

web and mobile applications both on IOS and Android

2012 – 2014

PRODUCT MANAGER, sk pLANET (lOCATED IN sEOUL, kOREA)

SK Planet (SK Telecom, Korea’s largest mobile carrier, spun off its platform business as SK Planet in 2011)

2012 – 2014 Project Manager

Developing NFC Touch Platform, Manufacturing and distributing NFC Device to offline retailers

-The project aims to connect offline commerce/services to their online counterparts

through the use of NFC technology(NFC Touch device ). The platform is expected

to digitalize consumer behavior, create personalized experience

based on new consumer habit of ‘tagging’, eventually induce new type of

marketing solution

-Identifying the use cases, communicating and managing the professional

design team in TEAGUE.com (UX research, Design concept and Product

design : Located in Seattle)

-Developing three different types of NFC touch device (Stand type 5,000 units,

Counter type 10,000 units, Sticker type 50,000 units)

-Creating User flow diagrams and product requirements on back office of NFC

Touch Platform / mobile application and device inventory management

system

-Defining the device roadmaps as well as delivery, training, operations,

maintenance plan to increase the efficiency and reduce the cost and worked

closely with product design company, manufacturing company and UX design

team, engineers to meet the schedule

-Developing and operating touch devices inventory management system

(Distributed more than 15,000 touch devices to partnered stores such as

Pizza Hut, ABC Mart and Mini Stop and so on)

-Testing web and mobile applications

Touch Service/platform : Once the phone is tagged to the device, it automatically links to mobile

web sites which provide a list of services that can be useful while visiting the store (Some examples of

such services include loyalty programs, Instant coupon, check-in service, store ratings and comments)

Touch device : The device includes NFC antenna and does not require any power. When customers tag their smartphone to the device, it lightens up to indicate a successful tagging action

2001 – 2011

PRODUCT MANAGER, SK TELECOM (HTTPS://WWW.SKTELECOM.COM/INDEX_EN.HTML)

Product Manager

Upgrading Tmap(Similar to google map) navigation service by developing voice

processing, aims to become de facto standard in Korean Voice Processing

market (strategy alliance with Nuance)

-Determining customer pain-points, needs through market research including

industry expert interview and FGI and discovering main use cases and

meaningful biz items(Automobile Voice, Palm voice, Texting etc)

-Testing web and mobile applications both on IOS and Android

Developing Tmap location-based marketing/advertising service

Tmap is navigation platform on mobile phones that offers useful service includes quick destination search(no.1 GPS-based navigation service platform) and currently providing mirror link service to Kia, Renault Samsung motors)

Project Manager

Personal media business (Multi Screen SVC) : Hoppin.com changed to

oksusu.com) entry strategy in USA, such as research to find customer needs,

Industry dynamics, best option to enter to US Market (SKTA in San Jose and

Seoul office)

-Finding industry dynamics such as trend overview, current and progressed

competitive landscape

-Determining the options to enter to US market

Planning & developing Video on demand service

-Creating User flow diagrams and product requirements for the content

Platform / mobile application

-Collaborate with UX designers to develop interface and work alongside

engineers during development, documenting and tracking defects

Project Manager

Anticipating the future business environment by analyzing related technology

and market environment change and trend (Impact of Mobile Smartphone &

VoIP, Internet of Things)

-Finding the disruptive technologies emerged in the world which will impact on our

company,SK Telecom as a Mobile network operator

-Finding a new opportunity by using IoT : IoT of home, Health Care,

Automobile

Project Manager of Mobile application

Planning & Developing on-line shopping mall (www.11st.co.kr, 2nd largest player in Korea)

-Creating user flow diagram and PRDs, collaborated with UX designers to

develop interface and work alongside engineers during development,

documenting and tracking defects.

-Testing web and mobile applications both on IOS and Android

-Conducting competitive research and stay up to date on online shopping mall and mobile application trends.

-Collaborating with cross functional teams to identify overall mobile shopping

strategies including personalization service such as recommendation of

products and related products

Developing and operating a new mobile advertising service model as exposing multi-media type advertising to end-users

-Suggesting to end-users using by demographic and correlation user behavior logic

2000 – 2000

CONSULTANT, ARTHUR D. LITTLE, KOREA

2000 ADL Consultant

Modeline case(The biggest model agency in Korea) : Expanding Modeline’s

business portfolio by creating fashion portal services

-Defining service strategies for the each entrance, transformation and growth

phases

Lotte.com case : Developing a long term strategies for Lotte online shopping

malls

-Combining various Lotte’ affiliate shopping malls into one single domain with

one identity

1995 – 1999

ASSISTANT MANAGER, DACOM

DACOM ShopPlaza online shopping mall

-Shopping mall hosting service provided by a large hosing company can be

used to conveniently create and run a shopping mall without specialized knowledge

-Planning and operating shopping mall

Dacom Interpark (www.interpark.com)

-Implementing and providing on-line shopping mall for the first time in Korea

(1st of June,1996)

-Collaborated with UX designers to develop interface and work alongside

engineers during development, documenting and tracking defects.

EDUCATION

2005-2006

MBA, Han Yang university (Seoul, Korea)

1990-1995

BACHELOR OF ENGINEERING, MAJORED IN CIVIL ENGINEERING,

Mc Gill university (Montreal, Canada)

1988-1990

PURE AND APPLIED SCIENCE,

Dawson college (Montreal, Canada)

1982-1987

Ecole de Secondaire Van Horne (Montreal, Canada)

SKILLS

MS Office (Power point, Excel, Word)

Test management tool

(Rally, ALM Quality center, Sharepoint and Jira)

Cross Browser Testing Tool

LANGUAGE

English, French, Korean

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