Customer Service Sales Associate

Brenda Luna Limon

*** *. ***** ***** **. #** • Glendale, CA 91204 • 213-***-**** • *.******@*****.***

Work Experience

Glacelis Glendale, California

Customer Service Manager

Customer Service agent May 2018- June 2022

• Communicated with vendors in regards to product.

• Managed three social media pages and their incoming messages and orders.

• Managed Amazon messages and orders.

• Managed Etsy shop listings, orders and messages.

• Organized a Zendesk account for both messages and Chat.

Saks Fifth Avenue, Intimate Apparel Beverly Hills, California

Lingerie Specialist

Customer Service August 2013-April 2015

• Communicate with vendors to keep up to date with product

• Sale approximately $2000 worth of product daily

• Attend to client’s needs

• Coordinate breaks and lunches

• Train new associates

• Answered calls throughout the day, send emails to customers, on line chat, assisted customers with issues, helped employees with daily meetings and schedules.

Bloomingdales, Intimate Apparel Santa Monica, California

Sales Professional January 2011 – July 2013

Customer Service

• Answered several calls throughout the day, filled papers, scheduled meetings, assisted customers with issues.

• Sold approximately $1500 worth of product daily

• Communicated with vendor to keep up to date with new products

• Coordinated break and lunch schedules daily

• Trained new associates

American Girl, Photo Studio Los Angeles, California

Assistant Manager November 2006 – April 2010

Sales Associate

Photographer

• Trained new associates for three different departments and led a group of 15 employees during floor moves

• Created break and work schedules for three different departments

• Communicated with vendors and technicians to order needed supplies and resolve technical difficulties

• Managed 8 different registers per day (e.g. making change, counting money)

• Worked the Customer Service Department when needed (e.g. managed several phone lines at once, assisted customers with their issues)

Victoria's Secret Los Angeles, California

Shift Supervisor July 2006 – September 2006 Sales Associate

• Achieved department sales goal during management hour

• Managed cash register for at least four hours a day

Robeks Corporation Los Angeles, California

Store Manager August 2004 – May 2006

Shift Leader

Associate

• Managed a group of 10 employees and thousands of dollars per day

• Communicated with vendors to place orders for needed produce and keep store operating

• Participated in 12 grand openings and used marketing skills to bring publicity to the stores

• Organized meetings for two different stores and traveled to four different stores to train employees

Education

BELMONT HIGH SCHOOL 2004 Los Angeles, California

Additional Information

Skills

Language: Fluently speak and write Spanish

Computer: Microsoft Word; Microsoft Excel

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