Customer Service General Labor

Nelson Ortiz

** ***** ********, ***** ****, ON M*N1T9

Cell: 647-***-****

**************@*****.***

Objective

To obtain a position where I can utilize my customer service and organizational skills.

Summary

•Detail-oriented, highly adaptable and reliable

•Exceptional customer service, communication and organizational skills

•Excellent computer skills, proficient with Microsoft Word, Excel, and PowerPoint

•Ability to multitask.

•Completed Standard First Aid training

Work experience

Life Time Athletic - Vaughan

Lifeguard/Swimming Instructor - November 2018/Present

•Overseeing activities at the aquatic facility

•Assisting with swimming lessons

•Explaining and enforcing rules, regulations and policies to ensure the safety of patrons.

•Monitoring designated areas to recognize signs of danger.

•Warning swimmers regarding unsafe situations

•Maintaining order in swimming areas

•Responding to emergencies and rescuing swimmers in danger of drawing

•Performing first aid procedures

•Maintaining cleanliness and orderliness of all areas

•Maintaining records and reports

•Performing support duties as required

Real Canadian Superstore

Click and Collect Personal Shopper – Winter 2017/Spring 2018

•Retrieve items for online orders.

•Ensure customer orders are accurate and ready for pick-up.

•Answering any customer inquiries

•Handling POS transactions (debit/credit/cash/gift card)

•Clean the department before closing.

•Communicate with other departments.

•Other duties as required.

Xtreme Green Scene Inc

General Labor – Winter 2016/Spring 2017

•Perform groundskeeping and common areas maintenance duties.

•Shovel snow from walkways and sprinkle ice down to keep people from falling.

•Cut lawn using a power mower.

•Trim shrubs and pull weeds, sweep walkway of debris.

•Cut down tree limbs that are posing a danger.

•Rake, mulch, and prune the grounds as needed.

•Perform general duties as needed.

Volunteer Experience

•Tutor for grade 9 students at St. Basil-the-great-college

•Marshal for sporting events

•Help children with autism at the Shining Through Centre

•Snack shop, raising funds for charity.

Education

St. Basil The Great, Grade 12 – 2020

George Brown College 2020-2023

References Available Upon Request

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