Customer Service Assistance
Resume:
Darrell Gates
Edward Street Pittsville, WI ***** 8277
Home Phone: 715-***-****; Cell: Email: ************@*****.*** OBJECTIVE
A results driven leader with experience as owner/manager of Radio Cab of Marshfield responsible for overall operation of company, supervision and training
. of employees, development of budget, fleet and facility management EDUCATION
Mid-State Technical Institute (College), 1984 GED
PROFESSIONAL CERTIFICATIONS
Drug and Alcohol Testing Supervisor - Wisconsin Department of Transportation - Customer Assistance and Sensitivity Trainer - University of Wisconsin, Milwaukee - RELATED EXPERIENCE
Saw Operator: Masonite Marshield, WI November 2020 to present Specialist Floater: Masonite Marshfield, WI May 2015-November 2020
: Responsibilities
. Performing duties throughout the plant to maintain the productivity throughout the facility - Special skills include knowledge and ability to operate various machines and understand -
. procedures to ensure quality production
Owner/Manager: Radio Cab of Marshfield, Inc. January 2000-2013
: Responsibilities
Hire and supervise 18 full-time employees -
Schedule driver coverage 365 days a year/up to 21 hours a day -
- Manage a fleet of 13 vehicles, (11 cars and 2 accessible cut away buses)
- Manage a 6,000 sq. ft. facility while providing mass transit services to 90,000 passengers by
contract with the city of Marshfield, WI
- Developed budgets based upon revenue and expenses in compliance with State of Wisconsin grant requirements
- Maintain close profession relationships with county agencies to provided services to the
disabled, elderly and handicapped individuals
- Provided transportation services for drivers/new hires for local trucking compa- nies including
Roehl and DeBoer
- Customized accounting practice using Microsoft Excel
- Maintain maintenance records of all vehicles in compliance with DOT require- ments
: Accomplishments
- Awarded the City of Marshfield Shared Ride Taxi Operation Contract from the City of
. Marshfield, WI
- Provided taxicab rides to 90,000 passengers yearly.
- Reduced costs per passenger; creating the Marshfield Shared Ride service to be the lowest cost system in the State of Wisconsin.
- Developed policies and procedural manual
- Developed a drug and alcohol policy in compliance with State of Wisconsin DOT and FTA requirements.
- Staff retention with average years of service of 10 years.
Dispatcher: Radio Cab of Marshfield, Inc. January, 1990- December, 1994
: Responsibilities
- Immediate supervisor of all drivers
- Responsible for insuring pick up times
- Maintain accurate records of calls
- Troubleshoot problems
: Accomplishments
- Promoted to Manager of Operations
. Driver: Radio Cab of Marshfield, Inc. January, 1987 - December, 1990
: Responsibilities
- Provided service to patrons in a professional, timely and courteous manner
- Maintained the cab assigned to drive
- Communicate with dispatcher to insure prompt service
- Troubleshoot problem as they arose
MEMBERSHIPS
Wisconsin Taxicab Owners
Marshfield Chamber of Commerce
CONTINUING PROFESSIONAL DEVELOPMENT
Drug and Alcohol Supervisory Training
Customer Service and Sensitivity Training
Homeland Security Training
Title VI Training
COMMUNITY INVOLVEMENT
State-wide 4H and FFA serving as advisor and showmanship trainer of rabbits and poultry Licensed State of Wisconsin rabbit and poultry judge Nationally ranked rabbit breeder
Contributor of Professional Police Association and Professional Firefighter Association
Volunteer for Special Olympics Polar Plunge
REFERENCES
Jan Wolf
Wood County Human Services Department
S. Central Ave Ste #404 630
Marshfield, WI 54449
*****@**.****.**.**
Jeri Karbowski
Production Supervison
Masonite, Marshfield WI
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