Customer Service Administrative Assistant

Andrea Villafuerte

**** **** ******** ***** #****

Orlando, FL 32812

Cell: 689-***-****

E-mail: *********************@*****.***

Objective:

Reliable and hardworking individual seeking to expand customer service career. Offering profound ability to anticipate customer questions and services in a friendly and professional manner. Seeking to provide excellent assistance to clients by going beyond the initial call of duty to ensure a lasting impression. To work diligently in a challenging work environment that requires empathy, critical thinking, and a strong ethical upbringing.

Summary of Qualifications:

Excellent verbal communications, presentations, and positive relationships with customers and staff.

Highly motivated, results-focused, and career-minded individual with the ability to

enhance organizational efficiencies and operations using technical and interpersonal

skills.

Worked as a receptionist, welcoming tourists, handling inquiries, and making the guests feel at home.

Resourceful problem solver with proven ability to bring quick resolution to challenging

situations.

Success driven to deliver innovative ideas and tactical business strategies.

Participation in community outreach activities.

Education:

Bachelor of Business Administration University of the Americas Quito/Ecuador 2013 -2019

Major: Hospitality and Tourism.

Experience:

PNC BANK 2021-2022

Personal Banker Plainfield, NJ

Attract new business and retain existing business through the promotion of appropriate products and services.

Provide personal financial counseling, assist with lending services, and build relationships with new and existing customers to sustain high satisfaction ratings and retention

Cross-sell additional products and services to develop client-bank relationship.

Open new Business and Personal accounts highlighting the best products for the client’s financial situation.

Generate sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.

Monitor significant and unusual activity reports on daily basis.

Attain and exceed sales goal expectations receiving bonus payouts on consistent basis.

- EUROPEAN MOTOR SERVICE 2020 - 2021

Customer Service and Sales South Plainfield, NJ

Maximize customer satisfaction with exceptional service and a quality environment.

Maintain strong knowledge of all products and services while enforcing the objectives of customer relationship building.

Ensure that store merchandising and operating standards provide a satisfying working environment.

Cross-sell additional products and services to develop client relationship.

Strong Customer Service, organizational and communication skills to handle multiple tasks in fast-paced environment

Attract new business and retain existing business through the promotion of appropriate products and services.

Quickly respond to customer concerns and conflicts.

Cash Handling for customer, and vendor payments on a daily basis.

-SAFRAN HELICOPTER ENGINES 01/2018 – 06/2019

Administrative Assistant Pau, France

Schedule appointments and maintain calendars up to date.

Manage accounts, perform bookkeeping and prepare memos, emails, invoices, reports and other correspondence.

Answer and direct phone calls, taking detailed messages when necessary.

Return customer phone calls, providing sufficient answers to questions.

-GALAPAGOS WILDLIFE TOUR OPERATOR 03/2017 – 12/2017

Tour Operator. Galapagos, Ecuador

Responsible for picking up tourists at the airport, organizing and preparing tours around the Galapagos Islands.

Giving the support to tourists, dealing with various organizational aspects of a trip to make the tourist feel at home.

-EVOLUZIONE VIAJES / TRAVEL AGENCY 02/2016 – 01/2017

Travel Agent and Bookkeeper Quito, Ecuador

Offer advice to clients on destinations, create trip itineraries and provide details on any documents required for travel.

Manage financial and accounting software used by the company to keep track of the company’s sales volume.

-Occasional translator at events in: (SPANISH, ENGLISH, AND FRENCH)

Computer Skills:

Windows, macOS, Microsoft Office, Photoshop, Internet & E-mail.

Languages: Fluent in Spanish, English and French.

Contact this candidate