Customer Service Representative

BRIANA LOWERY

Houston, TX *****

954-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Sales expertise

Professional telephone demeanor

Training development aptitude

Creative problem solving

Administrative support

Recordkeeping strengths

WORK HISTORY

08/2020 to 05/2022 Receptionist

The Joint Chiropractic – Houston, TX

Managed multiple tasks and met time-sensitive deadlines. Maintained confidentiality of information regarding clients and company. Resolved customer problems and complaints.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Provided clerical support to company employees by copying, faxing and filing documents.

Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

04/2017 to 06/2020 Sales Representative

State Farm – Houston, TX

Responded to customer requests for products, services and company information. Delivered prompt service to prioritize customer needs. Followed up with customers about resolved issues to maintain high standards of customer service

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates Responded proactively and positively to rapid change 05/2015 to 03/2017 Customer Service Representative NRG Energy, Inc. – Houston, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Provided primary customer support to internal and external customers. EDUCATION

06/2015 Bachelor of Science: Biology

Florida Agricultural And Mechanical University - Tallahassee, FL 06/2012 High School Diploma

Nova High School - Davie, FL

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