Office Assistant Customer Care

WACHIRA JANE NJERI.

PERSONAL DETAILS.

Date of Birth : 1998

Gender : Female

Nationality : Kenyan

Phone number : +254*********

ID No : 34624251

E-mail : **************@*****.***

Religion : Christian

CAREER OBJECTIVE.

To bring out the best in me and others .To rise through merit to the highest level of my profession. To be a strong instrument in contributing to the organizations welfare.

PERSONAL PROFILE.

I am a professional in my line of work that upholds integrity, exhibits a positive mind, enthusiastic and self-driven, has an impeccable ability to grasp technical requirements of my job, has an ability to work independently and handle multiple tasks with attention to details and a good planner and organizer.

EDUCATION BACKGROUND.

April 2017- Sep 2017 : GRAFFINS COLLEGE

: Diploma in Front Office Management

Oct 2017-mar 2017 :Single subject certificate in customer service

:Single subject certificate in international business communication

2012 – 2015 : GATUGI GIRLS SECONDARY SCHOOL

: Kenya Certificate of Secondary Education

: Attained a mean grade of C (plain)

2004 – 2011 : KANJORA PRIMARY SCHOOL

: Kenya Certificate of Primary Education

: Attained 300 marks out of 500

PROFFESSIONAL QUALIFICATION.

2016 : UNITY COLLEGE OF PROFFESSIONAL STUDIES

: International Computer Driving License

STRENGHTS

• Telephone Switchboard Operation

• Reception management

• Book keeping

• Business management and administration

• Public relations

• International business communication

• Computer applications and appreciations

• ICDL (Word processing, online essentials, online collaboration, Presentation, spreadsheets, Using databases, Computer essentials.)

ACHIEVEMENTS AND LEADERSHIP EXPERIENCES.

• Christian Union member 2012/2013 Official at Gatugi Girls Secondary School

• Christian Religious Education (CRE) Representative (Form 3 & 4) at Gatugi Girls Secondary School

WORK EXPERIENCE.

CENTRAL MOTOR SERVICE-WORKSHOP ADMINISTRATOR -OCTOBER 2020MARCH 2021

Writing and Signing LPO’S

Preparing and sending estimates to clients

Responding to emails

Opening Job Cards

Transfer data from paper to computer formats

Prepare and update daily list

Handling petty cash

Handling and updating incoming invoices

Handling costing on insurance jobs

Preparing satisfactory notes on insurance jobs

Charging clients on the job cards in regard to work done.

MAZINGIRA INSTITUTE DATA COLLECTOR

Participated in interviewing women on:

• Customary practices. • Land rights.

SHANGTAO MEDIA ARTS COLLEGE- CUSTOMER CARE ASSISTANT

INTERNFEBRUARY 2018-AUGUST 2018

• Assist, instruct and promote library services to students regularly.

• Redirect students appropriately for library services.

• Represent the library's brand by providing a positive image at all times.

• Transfer data from paper to computer formats.

• Assisting colleagues with administrative works.

• Prepare and update weekly student and staff registers.

• Discharges incoming library materials/books issued to students and inspects them for damages.

• Ensure the safety of students item/bags left on the shelf.

• Answering and referring to enquiries.

SHANGTAO MEDIA ARTS COLLEGE-CUSTOMER CARE ASSISTANT – SEPTEMBER 2018 TO NOVEMBER 2019.

• Assist, instruct and promote library services to students regularly.

• Redirect students appropriately for library services.

• Represent the library's brand by providing a positive image at all times.

• Transfer data from paper to computer formats.

• Assisting colleagues with administrative works.

• Prepare and update weekly student and staff registers.

• Discharges incoming library materials/books issued to students and inspects them for damages.

• Ensure the safety of students item/bags left on the shelf.

• Answering and referring to enquiries.

HOBBIES

• Reading

• Travelling

• Entertaining

• Socializing

• Public speaking

REFEREES:

1. MS. Ann Maina

Shangtao Media Arts College ********@********.**.**

Tel No: 072*******

2. The Principal

Unity College of Professional Studies

P.O Box 875-00515-Nairobi

Tel No: 072*-******

3. The Principal

Graffins College

P.O Box 138**-*****-Nairobi

Tel No: 078*-******

Contact this candidate