Technical Support Representative

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CAREER OBJECTIVE

Detail-oriented professional with 10.5 years of experience and

proven knowledge of customer satisfaction technical support and some customer service. Aiming to leverage my skills to successfully fill the Technical Support Representative role at your company. #customer service #remote #workathome

#data entry #Technical support #Customer Service

Representative

EXPERIENCE

TECHNICAL SUPPORT REPRESENTATIVE

Teleperformance Sep 2016 - Feb 2018

Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Regarded computer software and hardware operation resolved problems.

Prepared evaluations of software and hardware and recommended improvements and upgrades.

Maintained records of daily data communication

transactions, problems and remedial actions taken and installation activities.

TECHNICAL SUPPORT

Teleperformance, Marion, OH / Oct 2006 - Sep 2015

Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Regarded computer software and hardware operation resolved problems.

Maintained records of daily data communication

transactions, problems and remedial actions taken and installation activities.

Referred major hardware and software problems and defective products to vendors and technicians for service. REFERENCES

References available upon request

**********@*****.***

(419)617- 6113

Marion, Ohio, 43302

EDUCATION

EASTMOOR HIGH

SCHOOL

Columbus, OH

High School Diploma (Jun

1988)

ADDITIONAL

SKILLS

Microsoft Windows and Office

Service Schedule Coordination

Tracking and Documentation

Resolving Problems and

Incidents

Technical Troubleshooting

Hardware Upgrades

Software Diagnosis

Organizational Skills

Issue and Resolution Tracking

User Support and

Troubleshooting

Troubleshooting Network

Issues

Remote Technical Support

Hardware Diagnostics

Data Connectivity

Customer Communication and

Empathy

Responding to Technical

Questions

De-Escalation Techniques

Friendly and Patient

L I S A M . B O B O

TECHNICAL SUPPORT REPRESENTATIVE

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Switches and Routers

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