HERSHE EGE GAÑA CALITIS

*** ********* ****,*********-*****

KAWIT,CAVITE

092********

adssje@r.postjobfree.com

PERSONAL SUMMARY

A courteous, polite and well-spoken who is highly ef icient and has excellent organizational skills. Possessing a good team spirit, deadline oriented and having a passion for providing the highest standards of hospitality and service to guests and Customers. Helpful and approachable but also commercially minded and having the ability to promote and maximize sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also ind suitable solutions to meet the needs of guests. Keen to ind a suitable position where I will be able to continue to increase my work experience & develop my abilities.

WORK EXPERIENCE:

COMPANY POSITION DATE

TELETECH PHIL Customer Service Representative Dec 13 2021 - July 31 2022 Help Customers with complaints and questions

● Give Customers information about products and services

● Helping Customers understand the product and answering questions about Their orders, Item not received, Returns and cases..

● Do Outbound/ Inbound Calls to the customers.

● Locate their orders and give information about the tracking.

● Do Email /Chat also to communicate with the Customers TASKUS INC.

Imus City Cavite Customer Service Representative/ Teammate February 9 2018 – March 2021

● Help Customers with complaints and questions

● Give Customers information about products and services

● Helping Customers understand the product and answering questions about their reservations.

● Do Outbound/ Inbound Calls to the customers.

● Locate their orders and give information about the tracking.

● Do Email /Chat also to communicate with the Customers SPI GLOBAL

Makati City Philippines Technical Support Representative April 2017- January 2018

● Listen to Customer’s queries and concern

● Help Customers with their Technical Concern

● Issued refund

● Check bills their bills and provide accurate details

● Do upselling of US channels

DBP SERVICE CORP.

Makati City, Philippines

CUSTOMER REPRESENTATIVE (CHAT SUPPORT) NOVEMBER-FEBRUARY 2017 LBCX.PH MAKATI CITY

● Listen to customers’ questions and concerns, and provide answers or responses ● Provide information about products and services

● Review or make changes to customer accounts

● Handle returns or complaints

● Record details of customer contacts and actions taken

● Review and select standard responses for answers or solutions DATA ENCODER (DFA ASEANA) MARCH 2015-JULY 2016

● Encodes Diplomatic and Of icial Passports applications And captures biometrics details of applicants

● Assists DOPS personnel in processing of applications for Both Diplomatic and Of icial Issuances, revalidations and extensions

● Assists DOPS personnel in the release of Diplomatic and Of icial passports

● Deliver communications to various of ices in the of ice of Consular Affairs

● Does Record retrieval

Kartini Hotel and Management Inc.

Kawit, Cavite Philippines Cashier/ Tel. operator/Guest reservation staff June 2012-January 2015

● Handling all daily cash, cheques, credit card transaction of the Hotel

● Received payments by cash, cheques and credit cards

● Checking daily cash accounts

● Guiding and solving queries of the customers

● Providing training and assistance to new joined cashiers

● Monitoring of check-in and check-out time of the customers

● Receiving calls from the guests and outside calls

● Receiving the Guest request such as room service and food orders and rely the same to the Guest attendants

● Answering calls and directs it to the guest rooms, staff or departments through switch/ transfer phone

● Places outgoing calls

● Logs wake-up calls requests and performs wake-up calls

● Reserved rooms by guests request or through phone

● Managing group bookings for conferencing, the restaurant and accommodation. ● Managing group bookings for conferencing, the restaurant and accommodation. ● Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.

Ministop Justinville

Bacoor, Cavite Philippines Assistant Store Manager May 2010-May 2012

● Assist the store manager

● Ensure that the store are operating

● Receiving /counting the deliveries

● Provide excellent customer service and assist departments in store image and presentations to achieve all company objectives

● Ensure adherence to all company procedures and policies

● Monitor store inventory to maximize pro its

● Train and guide sales staff to focus on store sales strategies as per company standards

● Analyze and ensure effective implementation of all brands guidelines regarding store layouts, visual merchandising, stock to maximize customer satisfactions Pagcor E-GAMES

Gen. Trias, Cavite Philippines

Cashier/Gaming Assistant May 2009 –Sept 2009

● Assisting the guest

● Ensure that the guests are comfortable with their game monitors

● Serving coffee, tea to the guests

● Handling cash / daily sales

● Payouts winning guests

● Answering and entertaining their queries

Lotto Binakayan

Kawit, Cavite Philippines

Lotto teller July 2005- March 2008

● Receiving cash from the customers as payments to their tickets

● Encode and print their bets and giving their tickets

● Payouts winning customers after ensuring and verifying their winning numbers are correct

● Counting the daily sales and remitting it to the franchisee EDUCATIONAL BACKGROUND:

TERTIARY Imus Business &Technological College 2003-2005 (B.S Secondary Education)

HIGHSCHOOL Del Pilar Academy 1998-2002 ELEMENTARY Gov D.M Camerino Elem. School 1992-2002

KEY SKILLS:

● Honest

● Responsible

● Computer literate(MS WORD,MS OFFICE,MS EXCEL,POWERPOINT)

● Having a professional manner with an emphasis on hospitality and guest service ● Calm, Ef icient and Organized.

● Friendly disposition with clear spoken English

PERSONAL INFORMATION:

AGE: 36 yrs old

HEIGHT: 5’4

WEIGHT: 90 lbs

CITIZENSHIP: Filipino

MOTHERS NAME: Ma.Teresa Gaña

FATHERS NAME: Janero Gaña

CIVIL STATUS: Married

HUSBAND NAME: Lexter Calitis

REFERENCES:

Miguel E. Handog Brgy.Captain Manggahan-Lawin,Binakayan, Kawit, Cavite Eva de Guzman Accountant Kartini Hotel

I certify that the above information is true and correct to the best of my knowledge and belief. HERSHE GAÑA CALITIS

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