Customer Service Environmental Services

Margaret Y. Rodriguez

**** ***** ****** ***. *** Bronx, NY 10463

718-***-**** *******@*****.***

Profile

Skillfully managed relationship building with staffing and mid-level management personal to streamline and process improve operations.

Possess solid experience in all aspects of training and staff development from support/clerical to senior management to maintain peak performance and the productivity levels simultaneously maintaining high morale across the board.

Superb mentor and inspirational leader that inspire others to produce to the best of their capabilities.

Exceptional problem solver, driven to succeed with strong organizational, interpersonal, and negotiation skills.

Education

Bronx Community College, Jan 06 – Dec 08

Major: Early Childhood Education

Currently unenrolled – one course shy of A.A.S

GPA: 3.6

Competencies

Covid 19 safety

Hazardous Material Spill Response Certificate of Completion

MS Office Suite: Word, Excel, and PowerPoint

Room Cleaning 7 step Check point

Annual staff reviews

Corrective Action

Floorcare process stripping and waxing / Burnishing.

Competency annual staff training.

Staffing Schedules

Relevant Courses

MRI safety

Studder management training

Leadership training

Hospitality / Customer Service Training

Economical use of materials and standards of Performance

Related Work Experience

Montefiore Medical Center – Bronx, NY

Supervisor of Environmental Services March 2020 - Present

Managed the operations and training of 168 Environmental Services employees, 1199 SEIU Union environment.

Demonstrates quality leadership in meeting performance plan.

Demonstrates good effective communication skills at all levels

Maintains an environment that is in sanitary, attractive and in an orderly condition.

Maintains a harassment free environment with good employee morale by demonstrating good employee relations practices and utilizing HR consultation.

Conducts daily round of hospital areas to ensure proper staffing and performance of employees

Inspects quality of housekeeping work and performance and ensures outlined methods are being followed.

Evaluates and disciplines staff.

Regularly re-evaluates programs to ensure that latest techniques and concerns are acted upon.

Counsel’s staff

Petland Discounts Dec 2013 – 2019

Supervisor / Manager

Responsible for overseeing a staff of 5 each day and ensured, through instruction and guidance, that our livestock is being well cared for according to policy.

Reported any expires, damages, etc. to the HR dept. on a weekly basis via fax then loaded up on company truck for the warehouse to process.

Worked with the public with products, livestock, fish, refunds, store credits, etc.

Responsible for livestock orders on a weekly basis and strive to meet daily sales goal

With the use of positive reinforcement for my team if goal is met.

Reference: Furnished upon request

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