Marketing Analyst Customer Service

RALPH OLIVIER

Baldwin, NY ***** 718-***-**** **************@*****.*** LinkedIn Profile

Dedicated and result-driven professional with strong knowledge and background in financial reporting, forecasting, consolidation, and financial analysis. Possess a keen understanding of financial planning, accounting, and analytics with a demonstrated track record of providing comprehensive budgeting, and proposal strategies. Seasoned organizational manager that utilizes exceptional leadership and training skills to lead cross-functional teams to surpass expectations. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities.

AREA OF EXPERTISE

Financial Analysis

Financial Management

Strategic Planning

Organizational Leadership

Accounting

Organizational Turnaround

Accounting Procedures

Administrative Functions

Effective Communication

Customer Service

Operations Management

Continuous Process Improvement

Client Relations

Budgeting

Strategy Development

EXPERIENCE

SECRETARY 11/2021 to Current

FlexStaff, NorthWell Health - New Hyde Park, NY

Proactively handle calls and help patients with needed information

Play a key role in calling patients and giving details concerning their surgery

Utilized experience while preparing packets for doctors for upcoming surgeries

Consistently ensure patients' packet contains the necessary information for surgery

Compose and send letters containing details of surgery to patients

Type various forms of correspondence

Maintain and keep track of records

LIBRARY PAGE 01/2018 to 12/2021

Baldwin Public Library - Baldwin, NY

Professionally organized and placed books, video recordings, and other media content on proper shelves when returned to circulation.

Assisted patrons to locate library materials, books, and periodicals

Answered questions from patrons and helped to find desired materials.

Successfully gained knowledge of various methods for cataloging books and other materials.

Held full responsibility for organizing library shelves and printed materials well-stocked and organized according to the established system.

MARKETING ANALYST CONTRACTOR 09/2020 to 11/2021

AccountantsWorld - Hauppauge, NY

Proactively conducted research on accounting firms in need of services provided by AccountantsWorld

Played an integral role in updating account and contact profiles for companies that AccountantsWorld was working with

Shared account links with Product Development if they are the right fits

LIBRARY PAGE 09/2019 to 05/2020

Old Westbury Public Library - Old Westbury, NY

Attended to patrons, answered questions, and helped find desired materials.

Answered patron questions in-person or by phone regarding library services and resources.

Organize books and put them back on their corresponding shelves.

Utilized experience in educating patrons on the use of reference sources, card catalogs, and automated information systems.

VOLUNTEER, GIFT SHOP CASHIER 07/2016 to 08/2016

Cohen Children Medical Center - New Hyde Park, NY

Successfully managed transactions with customers using cash registers

Held the responsibility for scanning goods and ensuring pricing are accurate

Collected payments, whether in cash or credit

Proactively issued receipts, refunds, changes or tickets

Instrumental in redeeming stamps and coupons

Successfully cross-sold products and introduced new ones

Courteously welcomed customers when entering or leaving the store

Kept clean and well-organized checkout areas.

EDUCATION

Molloy University - Rockville Centre, NY MBA

Finance, Expected in 05/2023

3.60 GPA

SUNY College At Old Westbury - Old Westbury, NY Bachelor of Science

Finance, 05/2020

3.24 GPA

Nassau Community College - Garden City, NY Associate of Science

Business Administration, 12/2017

3.68 GPA

LANGUAGES

French

Native or Bilingual

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