Customer Service Logistics Specialist
Resume:
NATALIE PAPALEO
Life Science Logistics Specialist
Glenolden, PA 19036
************@*****.***
Authorized to work in the US for any employer
Work Experience
Life Science Logistics Specialist
Radiant Global logisti - Folcroft, PA
October 2017 to Present
1. Maintained inventory controls by collecting location orders, and documenting temperature controlled specimens
• Drafted shipment BOL's and shipping shipping labels
• Communicate with couriers to confirm delivery windows and reduce shipment delays
• Supported customers by maintaining positive business relationships with key personnel and consistently meeting needs
• Managed subcontractor activities reviewing proposals developing performance specifications and serving as liaisons between subcontractors and organizations
• New Employment training
• Supported seamless imports and exports accurately completing customer paperwork and shipping manifests
• Impeccable customer service skills
• Sales skills
• Managed and coached teams over in the Philippines
• Familiar and has worked with Diatherix and Neo Genomics labs
• Dispatch drivers to pick up medical specimens in a timely manner and monitor job until it is delivered to correct shipping center.
• Experienced in freight forwarding
• Proficient and familiar how to use cargowise system
• Ability to find trained couriers in 50 states to pick up medical specimens from patients, hospital, or prisons
Education
2 SEMESTERS in Health Science
Delaware County Community College - Media, PA
August 1992 to May 1993
LICENSED COSMETOLOGIST in Cosmetology
GORDON PHILLIPS - Upper Darby, PA
September 1989 to July 1990
High school diploma
Academy Park High School - Sharon Hill, PA
September 1985 to June 1989
Skills
• Logistics
• Communication skills
• Time management
• Databases
• QuickBooks
• Typing
• Analysis skills
• Freight
• Pricing
• Customer support
• Microsoft Powerpoint
• Human resources
• Microsoft Outlook
• Process improvement
• Customer service
• Specimen collection / processing
• Account management
• Microsoft Word
• Sales
• Supply chain
• Transportation management
• Microsoft Office
• Microsoft Excel
• Hospitality
• Computer networking
• Motivational interviewing
• Salesforce
• Product development
• Order fulfillment
• Shipping & receiving
Assessments
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Sales skills — Familiar
March 2022
Influencing and negotiating with customers
Full results: Familiar
Scheduling — Familiar
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
1. Technical SKILLS
• PROFICIENT IN MICROSOFT OFFICE / OUTLOOK, EXCEL,WORD, POWERPOINT
• KNOWLEDGE OF TRANSPORTATION MANAGEMENT TRANSPORTATION & 5 YEARS OF EXPERIENCE
• BUSINESS STRTEGY SKILLS
• DEDICATED AND COMMITTED TO PROVIDE SUPERIOR, TIMLEY, INTERNAL AND EXTERNAL CUSTOMER SERVICE
• STRONG INTERPERSONAL SKILLS WITH THE ABILITY TO COMMUNICATE CLEARLY AND EFFECTIVELY WITH VERBAL SOLUTIONS
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