Customer Service Case Worker
Resume:
Cheleia Jackson
Brentwood, CA
**************@*****.***
OBJECTIVE:
To obtain a position where I can gain experience and begin my professional development with a company that provides training and career advancement opportunities. Worked in the community with High Risk Individual due to Gun violence and connected them to program services and resources
SKILL SUMMARY:
Excellent customer service
Excellent communication and organizational skills
Ability to work effectively under pressure and meet deadlines
Detail oriented and comfortable working in fast paced environments
Ability to set priorities and handle multiple projects simultaneously
Conducting conflict mediation w/ high risk individuals in the community
PROFESSIONAL EXPERIENCE:
3/2019 – Present/Part Time CEO/Caltrans Oakland, CA
Highway Maintenance
Provides highway maintenance on local roadways within the bay area
Provides removal of debris and materials that may become hazardous to motorists
Participates in safety training
Notifies supervisor of areas in need of major repairs
6/2016 –/Present
Community Outreach Case worker Oakland, CA
Street Outreach Team
. Worked with community and High Risk individuals who are impacted by gun violence and create
Ways move them beyond the streets
. Connect them with programs services to support resources and employment
. Worked with individuals on a case by case basic
11/2015-3/2019 Romano’s Macaroni Grill Stockton, CA
Hostess
Greet all customers
Performed all cashier duties
Waited tables
Seated guest
5/2018-/Present West care Inc. Stockton, CA
Maintenance Facility Worker
Setup conference rooms for meeting and groups
Assisted in maintaining cleanliness of facility grounds
Trained volunteers
4/2015-/9/2017 Sierra Vista Cosmetology Vista, CA
Clerk/Part time
Scheduled appointments
Organized and filed inventory
Restocked supplies
Trained new employees
EDUCATION:
Diploma Oakland Tech High school Oakland, CA
Associates Degree (In Progress) Coastline College
Major: Business Management
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