Data Entry Administrative Assistant

Experience

Alta Resources

Licensed Sales Agent *9/2021 – 02/2022 Brea, CA

Sales activities selling products to retailers. Explaining product features and benefits to customers. Enrolling customers in Blue Cross Blue Shield Medical Plans. As well as, enrollment in ‘Healthcare.gov’ for Market Place premium tax credit eligibility. Inbound and outbound calls to customers for existing products. Utilize effective business communication skills and ability in developing strong sales relationships. Ensure accuracy and customer satisfaction through attention to detail. Obtained Sales License for Accident and Health Agent (Resident Insurance Producer) in order to fulfill my duties. Temporary for Open Enrollment Period for medical insurance.

Montana Unemployment Insurance Division (Robert Half Project)

Claims Examiner II 8/2020 – 7/2021 Remote

Responsible for providing basic eligibility requirements, procedures and rules for UI claims to claimants for the state of Montana. Verify claimant's identity; identify/analyze potential eligibility issues requiring forwarding to Montana staff and/or taking appropriate action; complete filing/open of new UI claims and reactivate inactive claims; conduct fact finding investigations with claimants regarding separation from employers and other matters that need resolutions; providing customer service, telephone and email inquiries to claimants concerns; deal with highly stressed individuals as well as calming angry claimants; learn and apply laws, rules, regulations, policies, and procedures. Remote position, work from home.

Various Legal Contract Assignments

Legal Administrative Assistant / Legal Secretary-Receptionist / Records Clerk

10/2019 – 03/2020 Los Angeles, CA Responsible for drafting pleadings and court forms - motions and stipulations, subpoenas, court forms and correspondence; e-file in State Court; legal research and analysis. Schedule, sync and maintain attorney calendar in outlook; calendar hearings, trials, consultations, meetings, depositions, set hearings for conference on courtcall.com, and meet deadlines for discovery and other legal documents; keep up with attorney daily billing, attorney/client expenses, invoices, and log client payments. Handle all scanning, proofread, create new client accounts, assist with phone intake and coordinate travel arrangements. Prepare, manage and organize/index/tab client files (scan electronic/file cabinet), workman’s compensation red-wells within office. Review deposition for discovery request. Listen to court arguments, reviewing and understanding facts, evaluating information, offering and discussing the point of view to the matter at hand, and making a decision on information presented. Ability to communicate, organize, analyze cases, laws, and state court procedures, and multitasking skills.

Neighborhood Legal Services of Los Angeles (Pomona Superior Court)

Legal Secretary (Intern) 4/2018 – 9/ 2019 Pomona, CA

Under the supervision of an attorney, interviewed unrepresented litigants seeking assistance with civil law matters, including family law, restraining orders, and housing issues. Assisted with filling out and choosing the court forms for a litigant's particular legal issue. Assist litigants in understanding the legal process and procedures relevant to their case, and present legal options available to them. Train and mentor less experience volunteers/interns. Conduct initial review of forms completed by volunteers and interns then present to supervising Attorney for final review.

Self Employed

Child Care 4/2016 – 4/2019 West Covina, CA Babysat children, while searching for a Legal Assistant/Paralegal position.

Andrew Tong

Apartment Manager 8/2014 – 3/2016 Ontario, CA

Showed vacant apartments, filled out prospective tenant applications, maintained safe housing environment for tenants. Advised property owner on building maintenance issues.

Education

Cal State University Fullerton 2018

Leadership Institute Emerging Leaders Program Certificate

Mount San Antonio College 2014

Associate in Science, Paralegal Studies

Inter Council Community Representative of the Paralegal Society

Watterson Business College 1994

Administrative Assistant Certificate

Professional Skills

Court Laws & Legal Procedures

Draft Legal Pleadings & Court Forms

Calendar Management

Proofreading for accuracy

Typing 60 wpm

Data Entry

Office Functions / Scanning

Technical Skills

Efiling – State

Worldox

Dropbox

Tabs3 Billing

Law Tool Box Calendaring

Courtcall

CEB Essential Forms

DissoMaster

Westlaw

Ms Outlook & Outlook Web

Ms Office: Word, Excel, Meets, Powerpoint

Adobe Acrobat

Creative Thinking Skills

Respect for maintaining confidential information private

Professional & positive attitude

Superior communication verbal & writing

Exercise independent judgment and decision-making skills

Researches a wide array of platforms to discover facts

Provide excellent clientele support

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