Data Entry Customer Service

Ronesha A. Nelson

*** **** ***** ******* ****** City,mo

Phone: 504-***-****

E-mail: *******.******@*****.***

Objective: Seeking a challenging position that will enable me to utilize and enhance my current skills and achieve new growth potential in a rewarding endeavor.

Ttec staffing solutions-Irs -Administrative clerk currently employed 05/2022-current

Duties were limited too sorting out clients 1040 x also 1099 forms also scanning into system to be input into the system for tax season also Data entry inputting client’s information into the system to be scanned.

Convey health solutions- Inbound calls,Ordering OTC prescriptions for member also helping members with tracking information,warm transfer to health care providers credit balance inquiry,Credit disputes

05/2021- 01/2022

Ups-calls we’re limited to- incoming also outbound calls -Helping members with first day of work also providing. information about first day,solving issues such as web issues.

3/2020- 01/2021

311 information call center - Handled inbound calls in regards to traffic lights city fines also helping citizens with bulky items,also handle court calls,court fines, any question or concerns that the citizens have with house violations trash,pot holes reporting a city issue

2/2020- 2/2021

Women of Unity 6/2018- 3/2020

Provide assistance and support to individuals with mental and behavioral disabilities, administer medication, clean, prepare meals, assist with laundry, and day to day living needs.

CVS Caremark 7/2013 -12/2014

Respond to incoming customer service requests, both verbal and written. Identified and assessed customers' needs quickly and accurately. Partnered with billing and eligibility departments, to resolve complex customer service inquiries.

Centrinex 1/2012 – 7/2013Handled incoming and outgoing phone calls. Completed follow-up, on customer service requested special assignments as required. Consistently met established productivity, scheduled adherence, and quality standard.

AMG Services 3/2011 -1/2012

Handle inbound /outbound patient, physician and client calls. Answer questions related to orders status, shipment and eligibility, while maintaining productivity standards and performance guarantees where applicable.

Education

High school Diploma 5/ 2011

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