Data Entry Customer Service

SEAN HOPECK

***** ********** ***** *******, ** **147

*********@*****.*** I 703-***-**** (C)

Dedicated IT professional with experience providing technical support in workplace, data center, and government facilities. Specialist with strong technical expertise installing, configuring, and maintaining network and hardware infrastructure. Committed professional with critical thinking skills and ability to excel and perform in a team environment. Seeking challenging position with opportunities for expanding upon existing skill base.

EXPERIENCE

MAY 2022-CURRENT

TECHNICIAN, HANLEY ENERGY

Perform root cause analysis of equipment failure and limited maintenance tasks. Troubleshooting of facility and rack level events within internal SLA. Ensure all safety procedures are adhered to while performing work and operational readings of work. Meet with customers to identify specific data center building needs and gather requirements. Administrative work to including data entry in Excel, writing of work authorization and work orders.

MARCH 2019 – April 2022

TECHNICIAN, CCCI

Performed installation and maintenance of network cabling and supporting hardware components on-site at data center and government facilities. Data centers include Iron Mountain, Cloud HQ, Sabey, and QTS. Federal agencies include DHS and DS. Worked closely with a team of IT service technicians to map, build, and maintain cabling and network infrastructure.

FEBRUARY 2019 – MARCH 2019

TECHNICIAN, GLOBAL COM

Installation and maintenance of network cabling and components on-site at various government agencies including DHS and mental health facilities.

NOVEMBER 2018 – FEBRUARY 2019

TECHNICIAN, BIG INFRASTRUCTURE GROUP

Installation and maintenance of network cabling and components at data centers in support of federal end customers. Data centers include Sabey and QTS.

JUNE 2018 – NOVEMBER 2018

TECHNICIAN, LSSI

Installation and maintenance of network cabling and components at various educational facilities ranging from elementary to high school. Worked on a team of service technicians to map, build, and maintain network infrastructure.

JANUARY 2018 – JUNE 2018

TECHNICIAN, CTSI

Installation and maintenance of AV cabling, hardware components, and devices in support of communications systems at educational facilities.

EDUCATION

ACADEMY OF COMPUTER EDUCATION

October 2019 – March 2020

Ashburn, Virginia

Learned about software and hardware of operating systems and troubleshooting.

Experience disassembling computers and identifying the hardware components and how they operate.

Experience with security concepts and a understanding of operating systems.

Learned about Microsoft, Linux, Mac, and other operating systems.

SKILLS

Experience routing cables and maintaining hardware across a variety of different environments and infrastructures

IT troubleshooting and problem solving

LAN and WAN connectivity and maintenance

Knowledge of computer operating systems

Knowledge of computer hardware components and how they operate

Extensive experience with cable routing, maintenance, and management

On-site critical thinking and troubleshooting

People skills and friendly with a helpful attitude

Experience working and excelling in a team environment

Exceptional customer service.

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