Service Delivery Program Manager

M. Harikrishnan

Mobile: +91-996******* +91-909*******

E-mail: ********.*****@*****.***

No 4, 3rd cross street, devanesan nagar, new perungalathur, Chennai 600063

Professional Summary:

Build and Deliver New Project SOW, Costing, Schedules and Requirements,

Project Planning, Execution, and On Time Delivery

Manage and Mitigate Intra/Inter Project Dependencies

Customer Change Request / Up scope Management

Project Budget / Margin Management

Project Revenue Forecasting,

Manage Project Demand Planning with Supply Chain

Proactively drive Communications internally and Externally with Customers

Focus on excellence in customer satisfaction

PROFESSIONAL EXPERIENCE:

1.Ribbon Communication India Pvt Ltd under TELEINDIA Networks Private Limited Chennai.

I am working as a Circle Program Manager for Airtel OSP Delivery- Tamilnadu circle from Jun’20 to till now.

Job Profile

Handling end to end project Management for executing projects involving scoping, initiating, project planning, Resource Planning, execution within cost & time parameters, Change Management, vendor management, network deployment, migration activities, project monitor and control & Handover.

Manage Installation and Integration ACTIVITIES,

Co-ordinate with technology team & vendors for implementation support.

Manage project operations,

Manage client relationships and deliverables

Provide logistical and delivery direction to team members on projects & Team Management

Provided overall technical solution for designing and integrating different Application platform.

Identifying Engineering dependencies and Requirement gathering /Clarification/ Feedback,

Should be capable of handling daily, weekly, monthly Project Tracking, Monitoring, Reporting Risk Mitigation and handling project from requirements to Acceptance Testing as Single Point of Contact

Ultimately responsible for a successful end to end delivery of the project.

2.Huawei Telecommunications India Co. Pvt Ltd, Chennai.

I am worked as Circle Implementation Lead for Vodafone Idea DWDM Service Delivery- Tamil Nādu circle from Jul’14 to May’20.

Job Profile

Coordination between customer/Infra/planning team/partner/Fiber team for smooth Implementation as per (HLD/PED/Link budget) given by planning team,

Installation of Huawei MUX Devices 9800, 1832x4, 1832x8/8E, 1832x16 & RTN910, RTN905, RTN950.

Commissioning of Huawei Mux in various configuration such as SDH/PTN/OTN as per customer requirement.

Support for Integration of Huawei Mux with (SDH/PTN/OTN/DWDM nodes) as per plan.

Supporting for traffic migration Activities from one vendor to another vendor (ECI to Huawei).

Network bandwidth upgradation activities (Card/Lambda Addition).

Loss clearance follow up with fiber team to make service delivery with respect to Designed Fiber Loss.

Acceptance Test Completion, by making the team “First Time Right” during Installation as well as clearing Major Punch Points.

Document Preparation and getting sign off from MS partner for Sites AT completion.

Completing Technical Hand Over to MS partner and customer with Internal NOC team close coordination.

Handover of Integrated subnets to Customer as per agreed Timeline.

Getting in time PAC (Provisional Acceptance Certificate) sign off from customer for the completed activities, Month on Month to achieve the Monthly PAC Target.

Close follow up with Circle SCM/Commercial team to complete GRN formalities and to ensure Revenue Generation of signed off PAC, to achieve the Internal Revenue Target.

Following up with procurement team for partner team availability

Allocating the sites to vendors and simultaneously raising the PO request.

Scheduling monthly meetings with partner teams (PO, Payments, Quality, Issues and etc.,)

Timely Communication will be given to customer on critical stock status for smooth rollout completion.

Responsible for Monthly Dashboard & Presentation as per business requirements.

Weekly and Monthly reconciliation of materials against Delivery vs Stock at Warehouse.

3.ZTE telecom India Pvt Ltd, Chennai

Worked as Engineer (BSNL 3G Project) at ZTE Telecom India Pvt ltd under Siebenberg & Evolve Technologies and Services Pvt. Ltd from Oct’10 to Jun’14

Redeployment of Huawei WCDMA3900A, 3900, Integration, Commissioning, Alarm Monitoring, Configuration, AT-Support.

Swap of ZTE Node B, Integration, Commissioning, and Fault alarm clearance, Configuration at Site end, Dry contact alarm configuration and External alarm configuration, VSWR Mapping, Maintain DPR Tracker.

Generate the Daily Report, Performance report, KPI Analysis.

Escalating the alarm to the respective persons in circle & Coordination with them to clear the Alarms.

Coordinating with vendor team & solve the Internal & Ext BTS & BSC problem.

Educational & Personal Details:

B.E- (Electronics & Communication Engineering) from Thiruvalluvar College of Engineering and Technology, with 67% (2005-2008),

Diploma in ECE from Bharath Polytechnic College, Chennai with 74% (2002-2005),

DOB- 27-May-1987,

Marital Status: Married

Children’s: 2

Declaration

I hereby certify that that information given above is correct to be best of my knowledge.

Place: Chennai Signature

Date: (Harikrishnan. M)

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