PRITHA BHANDARY Mobile: 587-***-****

***, ******** **** **, ******* AB T2Y4Z2. Email: adss6t@r.postjobfree.com

linkedin.com/in/pritha-bhandary-948b6a7b

Professional Summary

·MBA graduate with over 5 years of experience of working as an IT Project Manager & ITSM consultant in India.

·3+ years of experience as a Project Manager, handling multiple big and small budgeted oversees projects. Delivered projects for companies like ITRON, Sempra, Standard Chartered, Estée Lauder Company, STMicroelectronics, Rogers, etc.

·2 years of additional experience in ITSM Business consulting on ServiceNow platform with different module implementation and integrations.

·Expertise in project planning, oversees customer handling, resource management and meeting deliverables.

·CMS Scrum certified project manager with experience of leading ITSM projects in Agile and Waterfall model.

·Certified in ITIL V3 Foundation in IT Service Management.

Experience

TRAINING COORDINATOR & PROJECT MANAGER AELUM TECHNOLOGIES 4 MONTHS MAY 2022- AUG 2022

NEW DELHI, INDIA

·Planning and coordinating training for freshers getting recruited in the company, responsibility also includes course planning, trainer recruitment, evaluation planning, reporting

·Motivating the newbies for improving outcome, grooming and preparing them for client interviews for project alignment.

·Secondly, responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.

PROJECT MANAGER HCL TECHNOLOGIES LTD 3.2 YEARS JULY 2018- SEPT 2021

NEW DELHI, INDIA

·Experience of delivering projects in agile, waterfall and hybrid model with software proficiency in MS office, MPP and Agile 2.0 (ServiceNow module for Scrum projects).

·Project scheduling and monitoring the performance of the project to ensure employees complete it within the agreed deadline and budgetary constraints. Time Management through prioritization and being proactive for every task.

·Cost controlling through successfully optimizing resource allocations and building strong vendor relationships to negotiate optimal pricing

·Risk management and problem solving by proper planning and flexibility in adapting changes.

ACHIVEMENTS:

·Successfully met project deadlines for 5 projects in a row in last 3 years.

·ITRON- Delivered ITSM project within 3 months, without any risk or delay. Received recognition and appreciation from Vice President of ITRON.

·Sempra & Standard Chartered– First project manager of the team to deliver projects in agile model and conducted workshops for knowledge transfer to other PMs. Selective Insurance – Earned a 35% profit on the total budget of 1.2 million by effective resource allocation.

ITSM CONSULTANT ON SERVICENOW PLATFORM HCL TECHNOLOGIES LTD 2.2 YEARS MAY 2016 – JULY 2018

NEW DELHI, INDIA

·Delivering ITSM solution by building solutions to integrate customer’s IT infrastructure management on ServiceNow platform.

·Having a significant experience in ITSM consultancy, decrypting customer requirements to technical requirements, designing solutions.

·Conducting workshops of ITSM module and new product offerings, to the client.

·Understanding the client requirement, consulting the best solution, by customizing or designing application.

·Building test cases for SIT testing and ATF testing.

·Training users on client site to understand the workflow and how to use the new built tool.

·Proficiency in different ITSM modules functionalities and ServiceNow capabilities. ITSM Process expertise with Incident, Problem, Change, Knowledge Management, Service Level Management and Service Request/Catalog, CMDB, AMDB & Discovery

·Performing projects of tool Integrations with ServiceNow like e-bonding, SCCM integration, Moog-soft integration and SSO.

ACHIVEMENTS:

·Developed a business compatible design of ServiceNow OOB modules like Release Management and walk- up module; so that HCL can create a point of difference in the market place.

·Successfully deployed of multiple ITSM modules for multiple projects. Visited France twice for conducting Workshops, UAT and Go-live activity for ST micro.

·STMicroelectronics - Deployed integration like Bi-directional e-bonding between BMC Helix and ServiceNow

·Estée Lauder Company - Service Requests and its integration with Access Management Tool (NetIQ) and Active Directory.

·Otsuka - Azure cloud-based integration project with ServiceNow to manage global and external user.

Education & Certifications

·M.B.A. (Core Marketing) 2014 – 2016 ICFAI BUSINESS SCHOOL, INDIA

·BACHELORS OF COMMERCE 2011 – 2014 SEMCOM, SARDAR PATEL UNIVERSITY, ANAND, GUJRAT, INDIA.

·Certified Scrum Master (CSM) certified by Scrum Alliance- 2020

·AXELOS certified in ITIL V3 Foundation in IT Service Management (ITSM)- 2019

·Certified Digital Marketing Association certification (DMAC) – 2018

Technical Skills

·PM Methodologies : Waterfall, Agile, Hybrid.

·Tool Knowledge : ServiceNow, Azure (AD structure knowledge). Remedy, SCCM, Dell Boomi.

·Skills : Software Development life cycle (SDLC), MPP, Agile 2.0, MS Suite, MS Visio

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