Customer Service Associate
Resume:
Imani L. Newman
** *** ******, *** **, Hempstead, NY 11550 516-***-**** ***********@*****.***
Experience
CUSTOMER SERVICE ASSOCIATE WALGREENS MAY 2020-JUNE 2022
-Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
-Listen attentively to callers needs to ensure positive customer service.
-Access electronic and paper cataloging systems to look up product information and availability.
-Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
-Excel within service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
SERVICE CASHIER GARDEN CITY JEEP JUNE 2019-JANUARY 2020
-Kept logs of R.O numbers to ensure payment was processed.
-Provided customers with outstanding service and assisted with their questions and concerns.
-Created positive and friendly relationships with customers while they waited for their car to be service.
Education
ENGLISH, B.A MAY 2018 SUNY OLD WESTBURY
·Major: English
·Related Coursework: Linguistic Foundations, Literary Analysis, Literary Traditions, Multicultural U.S/ British Literature Specialization, World Literature Specialization, Senior Seminars: Research & Writing/ Thesis
·GPA: 3.5
·Graduated Cum Laude
LIBERAL STUDIES, M.A MAY 2020 SUNY OLD WESTBURY
Major: Liberal Studies
Concentration: Social Justice
Graduation Date: May 2020
Skills & Abilities
-Active listening skills
-Communication skills
-High quality customer service skills
-Microsoft office proficiency skills
-Interpersonal skills
-Quick learner
-Creative problem solving
-Effective team player
Leadership & Affiliations
-Student Government Association- Homecoming Committee SUNY Old Westbury
-Member of Tau Sigma Honor Society February 7, 2017
-Member of The National Society of leadership and Success November 14, 2014
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