Service Representative Customer
Resume:
Kirsten R. Allen
Two Hundred Trappers Trail
Hendersonville, NC 28739
**************@*****.***
Professional Statement
Hard working professional with 3-4 years of experience as a Customer Service Representative. Seeking full time employment that would allow me to work as part of a team and be able to display my skills and experience.
Professional Experience
Note Clerk, Simsbury Bank & Trust, Simsbury, CT, fall 1982-83.
Checked loans for accuracy, sent them back to Officers if any discrepancies, filed them if correct.
Helped customers over the phone with banking problems.
Balanced the books, entered final totals into General Ledger.
Received mail, directed it to the correct department and person via Interoffice Mail.
Entered data into the computer.
Kept records of calls, took messages.
Made copies, corresponded with customers, did typing, filing, kept database, and other office duties.
Office Associate, Service Secretary, International Scientific Instruments, Avon, Connecticut; fall 1983-84.
Greeted customers in person and over the phone in a friendly, professional manner.
Maintained office scheduling and event calendars, corresponded with sales quotes.
Maintained database on computer, collected and coordinated the flow of internal/external information.
Recruited, interviewed, and trained potential applicants.
Made travel arrangements, hotel reservations for overnight customers.
Helped technicians maintain their calendars, took messages for them, intervened for them in case of problems with timely arrival.
Kept records of the number of calls made to customers for servicemember's monthly bonuses.
Took complaints from customers, made sure servicemembers received and managed them appropriately.
Worked with Sales Secretary on general office duties.
Farmington Valley YMCA, Simsbury, CT, fall 1984-summer 1985.
Greeted customers warmly, talked about programs we had, signed them up for programs, took money and made change.
Helped customers over the phone, took messages for Program Leaders.
Used calculator, phone, copier, sorted envelopes for big mailings, used ditto machine, filed, did the deposit for the day, entered it into general ledger, and took the deposits to the bank.
Maintained a monthly calendar of Programs, including participants and money given.
Entered data into computer, kept database.
Education
Bachelors in Music, Applied Viola, Indiana University, Bloomington, IN 1982 Connecticut Certification in Music Education, University of Hartford, W. Hartford, CT 1987 Masters in Music, Applied Viola, University of South Carolina, Columbia, SC 1997
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