Customer Service Control Supervisor
Resume:
Timothy Boyette
Jacksonville, FL *****
**********@*****.***
With a technical and military background, I possess valuable skills of integrity, motivation as well as a customer focused hindsight. I have an extensive knowledge of Computer Networks, telecommunications, and electrical systems. I am a committed individual who strives for only the best at what I do. My leadership experience has taught me that not only hard work and dedication pays off but motivation plays a key aspect for job success. Willing to relocate to: Jacksonville, FL - Clay County, FL - Saint Johns, FL Work Experience
Medical Leave
AVI-SPL - Jacksonville, FL
October 2021 to August 2022
Fully recovered and looking for work. During my time off, I spent a year taking college classes on campus and programming to polish up. I am also working with networks, IT, Security, Cloud based integration and a variety of study material to further advance my skill sets. Programmer
AVI-SPL
April 2013 to October 2021
• Installation and Programming of Audio/Visual products for any customer necessity.
• Working knowledge of- C#, SQL are my regular languages as well as SSIS Integration.
• Use Java, web and cloud development resources with google, azure, Skype, M365 etc.
• Integrating customer demands with Audio/Visual products.
• Complete customization of a usable system from the ground up.
• Providing full support of products installed.
• Developing and Integrating new products for development and testing.
• Creating a comprehensive guide on the operation and functionality of the system(s).
• Working in an industry with potential limitless possibilities.
• Adapting and overcoming obstacles and presenting new ideas.
• Continuing education in an always learning environment.
• Highly skilled in Networking and Security. Most companies are moving to a cloud based infrastructure,
* this can pose a serious threat to the client, with my knowledge of networks, I can easily avoid problems
• and implement solutions such as an independent A/V network, or have equipment on a customer
• Networking
Field Technician
Cable Television Installation and Service - Jacksonville, FL June 2012 to September 2012
Providing professional Cable installations for Comcast, my job relies solely on excellent customer service and the ability to troubleshoot problems at a moment's notice. My duties surpass just cable installation. I also provide technical support for the Customer's computer as well as other devices they may have. My job also consists of setting up networks via hard-wire or wireless as well as telephony installations. Air Traffic Control Supervisor
United States Army
June 2007 to October 2011
As an Air Traffic Controller I provided years of safe flight during combat operations in a safe, orderly and expeditious manner.
• Leadership
• Motivation
• Integrity
• Critical Thinking
• Safety
• Approach Control
Field Technician
Cable Television Installation and Service - Jacksonville, FL March 2005 to May 2007
As a Contracted Technician for Comcast, my job required nothing short of outstanding customer service and a service install that is always done right the first time. My duties consisted of full service installs for new homes, technical support and comprehensive analysis of troubled lines causing outages in service. Re-Connects/Disconnects, but most of all a customer focused quality job that will remain reliable for many years to come. My networking knowledge helped tremendously to be identified as one of the most efficient installers.
Education
Bachelor's in Computer Information Systems Cyber Security DeVry University-Jacksonville - Jacksonville, FL
April 2011 to April 2015
Skills
• Computer Networking (LAN/WAN)
• Technical Support and Programming
• Military Air Traffic Control
• Broadband Communications
• Telephony
• VoIP
• Operating Systems
• Cabling
• Active Directory
• Network Firewalls
• Software Troubleshooting
• VPN
• Microsoft Windows Server
• VMWare
• Network Support
• DHCP
• Linux
• Inventory control
• TCP
• TCP/IP
• Communication skills
• Customer service
• Microsoft Exchange
• Ethernet
• Load Balancing
• Troubleshooting
• SQL
• Help Desk
• System Administration
• Disaster Recovery
Military Service
Branch: United States Army
Service Country: Iraq
Rank: E5
Certifications and Licenses
Secret Clearance
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