Customer Service Support Specialist

Mark Donald Witiak

Technical Support & Customer Service Specialist

**********@*****.*** • 608-***-****

Middleton, WI

Skilled technical support and customer service professional with over 22 years of progressive experience facilitating the success of projects and organizations through efficient technical leadership and facilitation. Adept at translating technically complex concepts into clear operational practices that significantly improve project efficiency. Proficiencies

Relevant

Skills:

Technical Support Computer Configuration, Setup & Troubleshooting Repairing of PC Based Systems

Replacing of Motherboards, Hard Drives, Optical Drives, Riser, Video, Memory and Sound Cards Troubleshooting System Diagnostic Problems Microsoft Operating Systems Loading Application and Windows OS Software Formatting Hard Drives for NTFS Partitions Cisco Routers & Protocols Biomedical Equipment Management Calibration Equipment Problem Solving Communication Programming Quality Assurance Detail-Oriented Technological Leadership Project Management Key Skills and Achievements

• Expertise in operating and maintaining complex computer network systems. o This includes the comprehensive troubleshooting of these systems.

• Working understanding of how-to work with, as well as interpret, technical engineering drawings.

• Seasoned supervisor and mentor, who is an effective leader and trainer of military personnel.

• Fluent ability to work in high stress environments, while always meeting deadlines. Work Experience

Technical Support Specialist, Natus / Nicolet, Middleton, WI 10/1998 to 03/2017 Was accountable for identifying problems, diagnosing issues and performing corrective actions. Successfully maintained and operated biomedical equipment. Offered clear recommendations for improvements to be made within the computer systems. Leveraged strong knowledge of programming techniques and computer systems to assist users in stressful situations. Swiftly wrote and explained technical documents for solutions to technical problems. Effectively built, repaired, and modified developmental and production electronic components.

• Smartly supported approximately 5,000 systems worldwide.

• Utilized calibrated oscilloscopes, function generators and digital multimeters.

• Strong working knowledge with DOS, Windows 95, Windows 98, Windows NT, Windows XP, Windows 2000 and OS/2 operating systems.

Quality Control Technician, Radio Shack, Groveport, OH 02/1995 to 08/1998 Efficiently identified and fixed issues with imported electronic equipment. Recorded test data and applied statistical quality control procedures.

Education

Associate Degree in Applied Science in CIS as Network Specialist, 3.9 GPA, Graduated 12/2003, Madison College

• Coursework completed included cabling, Psychology, Cisco Routing with protocols, Server 2000, Novell, and UNIX.

Associate of Applied Science Degree in Electronic Engineering Technologies, 3.4 GPA, Graduated 06/1995, Columbus State Community College

• Was elected to Phi Theta Kappa honors fraternity.

• Offered technical input for the development of a new electronic technology course on the study of PC setup and repair.

Bachelor of Science Degree in Business Administration, Graduated 03/1982, Ohio State University

• Computer Science Major was my field of study.

Chemistry Major, Graduated 06/1975, Kent State University

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