Service Representative Customer

CHIOMA M EDEHCHATMAN

Houston, TX *****

281-***-**** - *************@*****.***

SKILLS

Building Customer Trust and Loyalty Understanding Customer Needs

Customer Data Confidentiality Customer Service and Assistance

Courteous with Strong Service Efficient and Detail-Oriented

Mindset Upbeat and Positive Personality

Calm and Professional Under Pressure

WORK HISTORY

03/2022 to Current Customer Service Representative

Ceaders Valet Inc. – Houston, TX

Maintained customer satisfaction with forward-thinking strategies focused on

addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or

wants.

Updated account information to maintain customer records

Resolved call issues over phone with 50 customers daily

04/2020 to 02/2022 Order Selector

Familly Dollar And Dallor Tree Warehouse – Rosenberg, TX

Operated warehouse equipment and reported instances of safety code violations to

management to reduce risk of accidents.

Moved boxes and organized aisles to open up floor space and enable forklift

operators to move freely through warehouse.

Checked inventory and selected products from specific locations based upon

availability.

Detail-oriented Order Picker with experience working in various large warehouse

environments. Seeking similar role where outstanding packing skills and strong

commitment to safety will be valued.

Trained new warehouse employees on safety procedures and provided updated

safety manuals for review purposes.

Detail-oriented Order Picker with experience working in various large warehouse

environments. Seeking similar role where outstanding packing skills and strong

commitment to safety will be valued

Diligently examined packages and labels for defects or inaccuracies, decreasing

overall packaging mistakes 50%.

Picked up, delivered and returned over 3000 parcels daily

05/2018 to 02/2019 Caregiver

Fountain Home Healthcare – Houston, TX

Assisted with dressing guidance, grooming, meal preparation and medication

reminders.

Assisted clients with daily living needs to maintain self-esteem and general

wellness.

Built strong relationships with clients to deliver emotional support and

companionship.

Cleaned house, ran errands, managed laundry and completed weekly grocery

shopping.

Assisted patients with self-administered medications.

Transported individuals to events and activities, medical appointments and

shopping trips

EDUCATION

01/2002 GED

West African Girl Collage - Lagos,Nigerian

03/2022 GED

CNA Traning Institute - Houston, TX

ADDITIONAL INFORMATION

SOFTWARE SKILL

Microsoft Suite of office (word,Excel,Power point,project,Outlook, Access,

OneNote)

Microsoft (Vision,Publisher)

Virtual Meeting (Zoom,Amazon Chime & Microsoft Chime)

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and

proven multitasking abilities. Committed to maintaining professional relationships to

increase profitability and drive business results. Customer Service Representative

bringing top-notch skills in oral and written communication, active listening and

analytical problem-solving skills. Enhances customer experiences by employing

service-oriented behaviors, understanding customer desires, ad providing customized

solutions to build loyalty.

Contact this candidate